Remote Tech Support Specialist - Advanced Troubleshooting

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Medical, dental, and vision insurance

Job summary

Placements24 is seeking a skilled Technical Support Specialist to join its remote IT team serving users in the Nelspruit region. You will provide advanced technical assistance, diagnose complex issues across hardware, software and networks, and ensure timely resolutions to maintain system integrity and user satisfaction.

The role requires strong communication, documentation, and collaboration with senior engineers to implement improvements and safeguard infrastructure.

Qualifications

• Experience in a technical support role with advanced troubleshooting.
• Knowledge of operating systems, network protocols, and common business applications.
• IT certifications like MCSA or CCNA are valued.

Responsibilities

• Provide advanced technical support to end-users for hardware, software, and network systems.
• Diagnose and resolve complex technical problems, escalating when necessary to senior engineers.
• Install, configure, update, and maintain software and hardware systems remotely.
• Develop and maintain comprehensive documentation for technical solutions and procedures.
• Collaborate with IT teams to implement system improvements and troubleshoot infrastructure issues.
• Monitor system performance and security, responding proactively to alerts.

Skills

Technical support

Advanced troubleshooting

Operating systems

Network protocols

IT infrastructure

Cloud services

Problem solving

Communication

Education

MCSA

CCNA

Job description

Placements24 is seeking a skilled Technical Support Specialist to join its remote IT team serving users in the Nelspruit region. You will provide advanced technical assistance, diagnose complex issues across hardware, software and networks, and ensure timely resolutions to maintain system integrity and user satisfaction.

The role requires strong communication, documentation, and collaboration with senior engineers to implement improvements and safeguard infrastructure.