Remote IT Support Graduate: Training & Career Growth

Placements24; Randburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Remote work benefits

Comprehensive training

IT certifications

Career growth

Job summary

Placements24 is seeking a motivated Graduate IT Support Specialist for a fully remote role in South Africa. You will provide first-level technical support to employees, troubleshoot hardware and software issues, and help maintain IT systems, with emphasis on patient, resourceful problem solving and clear communication.

Ideal candidates hold a Bachelor's degree in IT/CS and are eager to build a career in IT support through training and certification opportunities.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Foundational knowledge of operating systems (Windows, macOS) and common software applications.
• Understanding of computer hardware, networking concepts, and troubleshooting techniques.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Strong communication and interpersonal skills, suitable for remote user interaction.
• Self-motivated with the ability to work independently and manage workload effectively.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues for users.
• Install, configure, and maintain computer systems, software, and peripherals.
• Manage user accounts, permissions, and access rights.
• Document technical issues and resolutions accurately in a ticketing system.
• Assist with IT asset management and inventory tracking.

Skills

Problem solving

Communication skills

Interpersonal skills

Self-motivation

Education

Bachelor's degree in IT/CS

Tools

Windows/macOS

Job description

Placements24 is seeking a motivated Graduate IT Support Specialist for a fully remote role in South Africa. You will provide first-level technical support to employees, troubleshoot hardware and software issues, and help maintain IT systems, with emphasis on patient, resourceful problem solving and clear communication.

Ideal candidates hold a Bachelor's degree in IT/CS and are eager to build a career in IT support through training and certification opportunities.