Graduate IT Support Technician — On-the-Job Training

Placements24; Mbombela (Nelspruit); Presencial; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Entry-level salary & benefits

On-the-job training

IT certifications

Exposure to IT systems in Nelspruit

Collaborative IT team

Descripción de la vacante

Placements24 is seeking a diligent Graduate IT Support Technician to join our Nelspruit team. You will provide first-level support to end-users and help maintain the company’s IT infrastructure.

Responsibilities include installing, configuring, and maintaining hardware, software, networks and printers; diagnosing issues; managing user accounts; updating IT documentation; and escalating complex problems to senior staff as needed.

Formación

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Basic knowledge of operating systems (Windows, macOS), networks and hardware troubleshooting.
• Familiarity with common software applications and IT support ticketing systems.
• Strong problem-solving abilities and analytical skills.
• Excellent customer service and communication skills.
• A willingness to learn and adapt to new technologies.

Responsabilidades

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, and printers.
• Diagnose and resolve technical hardware and software issues efficiently.
• Manage user accounts, permissions, and access rights.
• Assist in the maintenance and updating of IT documentation and knowledge bases.
• Escalate unresolved issues to senior IT staff or external vendors as needed.

Conocimientos

Customer service

Problem-solving

Communication

Analytical skills

Willingness to learn

Educación

Diploma or Bachelor's in IT/CS

Herramientas

IT ticketing systems

Descripción del empleo

Placements24 is seeking a diligent Graduate IT Support Technician to join our Nelspruit team. You will provide first-level support to end-users and help maintain the company’s IT infrastructure.

Responsibilities include installing, configuring, and maintaining hardware, software, networks and printers; diagnosing issues; managing user accounts; updating IT documentation; and escalating complex problems to senior staff as needed.