Remote IT Support Pro - Train, Certify, Grow

Placements24; Richards Bay; Hybrid; ZAR 100,000 - 150,000; Full time

Benefits offered by this job

Remote IT training

Industry certifications

Flexible WFH arrangements

Job summary

Placements24 in Richards Bay is seeking enthusiastic, tech-savvy individuals to join our Remote Apprentice IT Support Technician program. You will provide first-level assistance remotely, diagnose issues, and help users troubleshoot hardware and software from anywhere.

This role emphasizes rapid learning, strong communication, and a home-office setup with reliable internet. Training and certifications are provided, with potential career growth within IT support specialties.

Qualifications

• A strong passion for technology and IT support.
• Excellent communication and interpersonal skills for remote interaction.
• Basic understanding of computer hardware, software, and networking principles.
• Ability to learn quickly and adapt to new technologies and processes.
• A dedicated home office setup with a reliable internet connection is required.

Responsibilities

• Provide remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to service tickets in a timely manner, documenting all actions taken.
• Diagnose and resolve technical hardware and software issues using remote diagnostic tools.
• Install, modify, and repair computer hardware and software for end-users remotely.
• Escalate unresolved issues to the appropriate internal support teams or external vendors.

Skills

Tech-savvy

Excellent communication

Fast learner

Remote work discipline

Problem solving

Job description

Placements24 in Richards Bay is seeking enthusiastic, tech-savvy individuals to join our Remote Apprentice IT Support Technician program. You will provide first-level assistance remotely, diagnose issues, and help users troubleshoot hardware and software from anywhere.

This role emphasizes rapid learning, strong communication, and a home-office setup with reliable internet. Training and certifications are provided, with potential career growth within IT support specialties.