Remote IT Support Apprentice — Training & Growth

Placements24; Richards Bay; Hybrid; ZAR 78,000 - 123,000; Full time

Job summary

Placements24 in Richards Bay is seeking a Remote Apprentice IT Support Technician. You’ll receive comprehensive training in IT support, troubleshooting, and network assistance while supporting users across departments from a remote setting.

This entry point offers hands-on experience with IT infrastructure, remote ticketing, and best practices, with a supportive team culture and opportunities to attain industry certifications.

Qualifications

• Completion of Grade 12 or equivalent with interest in IT.
• Basic understanding of hardware, OS and networking.
• Strong communication and ability to explain technical issues clearly.
• Self-motivated, able to work remotely with minimal supervision.

Responsibilities

• Provide first-level IT support to users via remote channels (phone, email, chat).
• Troubleshoot and resolve hardware, software, and network issues for end-users.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Document all technical support incidents and resolutions in a ticketing system.
• Assist in managing user accounts and permissions within IT systems.
• Learn and implement IT security best practices to protect company data and systems.

Skills

IT passion

Hardware basics

Windows/macOS

Networking concepts

Communication skills

Independent work

Remote setup

Education

Grade 12 or equivalent

Job description

Placements24 in Richards Bay is seeking a Remote Apprentice IT Support Technician. You’ll receive comprehensive training in IT support, troubleshooting, and network assistance while supporting users across departments from a remote setting.

This entry point offers hands-on experience with IT infrastructure, remote ticketing, and best practices, with a supportive team culture and opportunities to attain industry certifications.