Graduate Tech Support Specialist - Remote

Placements24; Gqeberha; Hybrid; ZAR 32,000 - 42,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Training program

Career growth

Job summary

Placements24 is seeking bright Graduate Technical Support Specialists to join a remote-first support team. You will be the first point of contact for users facing technical issues, providing timely and effective solutions while gaining hands-on experience troubleshooting hardware, software, and networks.

This fully remote role offers flexible hours, extensive training on company products and support tools, and clear opportunities for career growth within IT departments.

Qualifications

• Degree or relevant certification in IT or related field.
• Strong understanding of computer hardware and Windows/macOS.
• Excellent communication and remote support skills.

Responsibilities

• Provide first-level technical support via phone, email, and chat.
• Troubleshoot software, hardware, and network issues.
• Document interactions and resolutions in the ticketing system.
• Escalate complex issues to higher-level teams.
• Help build and update knowledge base and FAQs.

Skills

Remote support

Hardware knowledge

Windows/macOS

Communication skills

Education

Degree or IT-related certification

Job description

Placements24 is seeking bright Graduate Technical Support Specialists to join a remote-first support team. You will be the first point of contact for users facing technical issues, providing timely and effective solutions while gaining hands-on experience troubleshooting hardware, software, and networks.

This fully remote role offers flexible hours, extensive training on company products and support tools, and clear opportunities for career growth within IT departments.