Remote IT Support Apprentice — Training & Certification

Placements24; Soweto; Hybrid; ZAR 63,000 - 77,000; Full time

Benefits offered by this job

Remote training and mentorship

Flexible work-from-home arrangements

IT certifications opportunity

Career advancement in IT

Job summary

Placements24 is seeking motivated individuals for a Remote Apprentice IT Support Technician role, supporting users across various locations including Soweto. This fully remote position offers comprehensive training in IT support, troubleshooting, and customer service.

You will learn to resolve hardware, software, and network issues via phone, email, and chat in a home-based environment. This entry-level opportunity emphasizes learning through thorough training, mentorship, and

Qualifications

• Basic understanding of Windows/macOS operating systems
• Networking concepts familiarity
• Strong communication and customer-service mindset
• Ability to work remotely and manage time effectively
• Willingness to learn IT support processes and certifications

Responsibilities

• Provide first-level technical support to end-users remotely via phone, email, and chat.
• Troubleshoot and resolve common IT issues, escalate more complex problems as needed.
• Assist with installation, configuration, and maintenance of computer hardware and software.
• Help users with account management, password resets, and access permissions.
• Document incidents and resolutions in a ticketing system and follow IT policies.

Job description

Placements24 is seeking motivated individuals for a Remote Apprentice IT Support Technician role, supporting users across various locations including Soweto. This fully remote position offers comprehensive training in IT support, troubleshooting, and customer service.

You will learn to resolve hardware, software, and network issues via phone, email, and chat in a home-based environment. This entry-level opportunity emphasizes learning through thorough training, mentorship, and