Remote IT Support Apprentice - Training & Certifications

Placements24; Rustenburg; Hybrid; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Remote training program

IT certifications

Growth opportunities

Flexible hours

Broad tech exposure

Job summary

Placements24 is seeking enthusiastic, tech-savvy individuals for a Remote Apprentice IT Support Technician position based in Rustenburg. You will be trained to provide essential technical support remotely, resolving hardware, software, and network issues while working from home.

This remote-first role emphasizes self-discipline, effective online communication, and proactive problem-solving in a dynamic IT environment.

Qualifications

• High school diploma or equivalent required.
• Foundational IT knowledge across Windows/macOS and common software.
• Excellent communication and customer service skills.
• Strong problem-solving and troubleshooting abilities.
• Self-motivated with good time management for remote work.
• Reliable high-speed internet and suitable home office setup.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and basic network issues for remote users.
• Assist with installation, configuration, and troubleshooting of computer systems and applications.
• Escalate complex issues to senior IT staff and document steps taken.
• Maintain records of support requests and resolutions in the ticketing system.
• Contribute to knowledge base articles and user guides.

Skills

Troubleshooting

Remote work

Customer service

Communication

Problem-solving

Time management

Self-motivation

Education

High school diploma

IT certifications (advantageous)

Tools

Windows OS

macOS

Job description

Placements24 is seeking enthusiastic, tech-savvy individuals for a Remote Apprentice IT Support Technician position based in Rustenburg. You will be trained to provide essential technical support remotely, resolving hardware, software, and network issues while working from home.

This remote-first role emphasizes self-discipline, effective online communication, and proactive problem-solving in a dynamic IT environment.