Remote IT Support Apprentice - Train, Certify, Grow

Placements24

Randburg

Hybrid

ZAR 100,000 - 145,000

Full time

5 days ago

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Benefits offered by this job

Regular apprenticeship salary

Paid training and industry certs

Fully remote work

Job summary

Placements24 is seeking motivated individuals for an Apprentice IT Support Technician role focused on remote, hands-on IT support. You will troubleshoot hardware, software, and network issues, with remote mentoring and online training to help you earn industry certifications.

The program emphasizes professional development, a flexible remote work environment, and opportunities to gain experience across diverse IT systems while advancing your technical career.

Qualifications

High school diploma or equivalent; relevant IT certifications are a plus.
Strong understanding of Windows and macOS and common software applications.
Excellent problem-solving and analytical skills.
Superb communication and customer service skills for remote interaction.

Responsibilities

Provide remote technical support to users experiencing hardware, software, or network problems.
Troubleshoot and resolve issues via phone, email, and remote desktop tools.
Install, configure, and maintain computer systems and peripherals.
Document support requests, resolutions, and technical procedures accurately.
Escalate complex issues to senior IT staff when necessary.

Skills

Remote support

Windows/macOS

Communication

Time management

Education

High school diploma or equivalent

Tools

Remote desktop tools

IT certifications (CompTIA A+)

Job description

The program emphasizes professional development, a flexible remote work environment, and opportunities to gain experience across diverse IT systems while advancing your technical career.

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