Remote IT Support Apprentice — Start Your Tech Career

Placements24; Durban; Hybrid; ZAR 804,000 - 1,071,000; Full time

Benefits offered by this job

Stipend

Remote training

IT certifications

Flexible remote work

Exposure to IT technologies

Collaborative virtual team

Job summary

Placements24 in Durban is seeking a Remote Junior IT Support Apprentice to join our remote-first team. You will provide first-line technical assistance to employees, troubleshooting hardware, software, and network issues from home.

This role offers practical IT exposure, extensive remote training, and the opportunity to pursue industry certifications while developing strong communication and problem-solving skills in a distributed environment.

Qualifications

• Proven interest in IT and problem-solving.
• Familiarity with Windows and macOS.
• Strong written and verbal communication skills.
• Ability to work independently in a remote setup.
• Matric certificate or equivalent.

Responsibilities

• Provide remote technical assistance to users via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer systems and applications.
• Document technical issues and resolutions for knowledge base.
• Assist in managing user accounts and access permissions.
• Escalate complex problems to senior IT staff when necessary.

Skills

Remote IT support

Problem solving

Communication

Education

Matric certificate

Tools

Windows OS

macOS

Office suite

Job description

Placements24 in Durban is seeking a Remote Junior IT Support Apprentice to join our remote-first team. You will provide first-line technical assistance to employees, troubleshooting hardware, software, and network issues from home.

This role offers practical IT exposure, extensive remote training, and the opportunity to pursue industry certifications while developing strong communication and problem-solving skills in a distributed environment.