Remote IT Support Apprentice — Mentorship & Certifications

Placements24; LegKraal Gate; Hybride; ZAR 67 000 - 100 000; Plein temps

Avantages offerts par ce poste

Remote training

Mentorship

Certifications

Stipend

Résumé du poste

Placements24 is seeking remote-apprentice IT Support Technicians to assist end-users across multiple locations. You will learn to troubleshoot hardware and software, handle basic networking, and document issues in a ticketing system from a home office.

This hands-on program provides comprehensive remote training, mentorship from experienced IT pros, a stipend with potential for performance-based increases, and the opportunity to earn industry-recognized certifications.

Qualifications

• Grade 12 or equivalent with interest in computers and technology.
• Familiarity with Windows and macOS and basic networking.
• Strong problem-solving and remote communication abilities.
• Self-motivated, organized and able to work remotely.

Responsabilités

• Provide first-level technical support to end-users via remote channels (phone, email, chat).
• Diagnose and resolve common hardware, software, and network issues.
• Assist users with account management, password resets, and software installations.
• Document technical issues and resolutions in a ticketing system accurately.
• Escalate complex problems to senior IT staff when necessary, while maintaining clear communication.

Connaissances

Problem-solving

Communication

Time management

Self-motivation

Formation

Grade 12 or equivalent

Description du poste

Placements24 is seeking remote-apprentice IT Support Technicians to assist end-users across multiple locations. You will learn to troubleshoot hardware and software, handle basic networking, and document issues in a ticketing system from a home office.

This hands-on program provides comprehensive remote training, mentorship from experienced IT pros, a stipend with potential for performance-based increases, and the opportunity to earn industry-recognized certifications.