Apprentice IT Support Technician

Placements24; Bloemfontein; Hybrid; ZAR 67,000 - 100,000; Part time

Benefits offered by this job

Fully remote work arrangement

Comprehensive training program

Certification opportunities

Job summary

Placements24 is seeking a motivated, tech-savvy Apprentice IT Support Technician to work remotely and support users across multiple locations. This entry-level role includes comprehensive training on hardware, software, and network issues, with a supportive virtual team and opportunities to pursue IT certifications.

You will diagnose problems, provide customer-friendly assistance, and contribute to a knowledge base while building a career in IT support.

Qualifications

• Basic understanding of computer hardware, operating systems (Windows/macOS).
• Strong problem-solving and analytical skills.
• Clear communication and ability to explain technical concepts.

Responsibilities

• Provide remote technical support to end-users for hardware, software, and network issues.
• Diagnose and resolve technical problems using remote access tools.
• Install, configure, and upgrade computer hardware and software.
• Document technical issues and resolutions in a knowledge base.
• Assist in managing user accounts and permissions within IT systems.

Skills

Problem-solving

Communication

Remote work

Time management

Self-motivation

Tools

Remote access tools

Job description

About the Role

Our client is seeking a motivated and tech-savvy individual to join as an Apprentice IT Support Technician , operating remotely to support their users across various locations. This is a fantastic entry-level opportunity for someone passionate about technology and eager to build a career in IT. You will receive comprehensive training on troubleshooting hardware, software, and network issues, providing technical assistance to end-users via remote tools. You'll be an integral part of ensuring smooth technological operations, working within a dynamic and supportive virtual team environment. This role requires excellent communication skills and a proactive approach to problem-solving.

Key Responsibilities

• Provide remote technical support to end-users for hardware, software, and network-related issues.
• Diagnose and resolve technical problems efficiently using remote access tools.
• Install, configure, and upgrade computer hardware and software.
• Document technical issues and their resolutions in a knowledge base .
• Assist in managing user accounts and permissions within IT systems.

Requirements

• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Self-motivated and able to manage time effectively in a remote work setting.
• A genuine passion for technology and IT support.

Benefits

• Fully remote work arrangement.
• Comprehensive training program covering IT support essentials.
• Competitive entry-level stipend with potential for growth.
• Exposure to various IT systems and technologies.
• Opportunity to earn industry-recognized certifications.