IT Support Apprentice

Placements24; Johannesburg; Hybrid; ZAR 67,000 - 112,000; Full time

Benefits offered by this job

Paid training

Mentorship

Exposure to IT technologies

Potential for full-time employment

Virtual team environment

Job summary

Placements24 is seeking an enthusiastic IT Support Apprentice to join a remote-first team. You will gain hands-on experience, work on troubleshooting, system maintenance, and user assistance across a diverse user base, while pursuing industry-recognized certifications.

The role offers paid training, structured learning objectives, and pathways to full-time employment upon successful completion within a collaborative virtual team setting.

Qualifications

• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Ability to work independently and manage time effectively in a remote setting.
• Commitment to completing the apprenticeship program and gaining relevant certifications.

Responsibilities

• Provide first-level technical support to internal users via remote channels (email, chat, phone).
• Assist in troubleshooting and resolution of hardware, software, and network issues.
• Help with setup and configuration of new user accounts and equipment.
• Maintain accurate records of support requests and their resolutions in the ticketing system.
• Participate in the documentation of IT procedures and user guides.
• Support the IT team in projects, including software updates and system maintenance.

Skills

Problem-solving

Communication

Independent work

Remote interaction

Job description

About the Role

Our client is seeking an enthusiastic and motivated IT Support Apprentice to join their dynamic team remotely. This is a fantastic opportunity for someone looking to kickstart their career in the IT sector, gaining hands-on experience and valuable qualifications. You will be integral in providing essential technical support to our diverse user base, contributing to the smooth operation of our digital infrastructure. This role is designed for a proactive learner eager to develop skills in troubleshooting, system maintenance, and user assistance within a supportive, remote-first environment.

Key Responsibilities

• Provide first-level technical support to internal users via remote channels (email, chat, phone).
• Assist in the troubleshooting and resolution of hardware, software, and network issues.
• Help with the setup and configuration of new user accounts and equipment.
• Maintain accurate records of support requests and their resolutions in the ticketing system.
• Participate in the documentation of IT procedures and user guides.
• Support the IT team in various projects, including software updates and system maintenance.

Requirements

• A strong passion for technology and a desire to learn.
• Excellent problem-solving and analytical skills.
• Good communication and interpersonal skills for effective remote interaction.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Ability to work independently and manage time effectively in a remote setting .
• Commitment to completing the apprenticeship program and gaining relevant certifications.

Benefits

• Paid training and opportunities to earn industry-recognized IT certifications .
• A structured apprenticeship program with clear learning objectives and mentorship.
• Exposure to a wide range of IT technologies and challenges.
• Potential for full-time employment upon successful completion of the apprenticeship.
• A collaborative and engaging virtual team environment.