IT Support Apprentice

Placements24; Midrand; Hybrid; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Competitive stipend

Mentorship

Structured training

IT qualification

Full-time potential

Job summary

Placements24 in Midrand is seeking enthusiastic IT Support Apprentices to join a dynamic team and gain hands-on experience while pursuing a recognized IT qualification.

This apprenticeship offers mentorship from experienced IT professionals, a structured training program, and exposure to a wide range of IT technologies and infrastructure, with potential for full-time employment upon completion.

Qualifications

• Strong interest in pursuing a career in IT support.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Good problem-solving and analytical skills.
• Excellent communication and interpersonal abilities to interact effectively with users.

Responsibilities

• Provide first-level technical support to users experiencing hardware, software, or network issues.
• Assist in the installation, configuration, and maintenance of computer hardware, software, systems, and networks.
• Troubleshoot and resolve IT-related incidents and service requests in a timely manner.
• Document all support activities, solutions, and technical information accurately.
• Participate in training sessions to develop technical skills and knowledge related to IT systems and services.

Skills

Interest in IT

Problem solving

Communication

Willingness to learn

Tools

Windows/macOS basics

Job description

About the Role

Our client is seeking enthusiastic and motivated individuals to join their dynamic team as IT Support Apprentices in Midrand . This apprenticeship offers a unique opportunity to gain hands‑on experience in a professional IT environment while pursuing a recognized qualification. You will be an integral part of the IT department, assisting with the maintenance and support of our client's technological infrastructure, ensuring smooth operations for all employees. This role is ideal for individuals passionate about technology, eager to learn, and looking to launch a successful career in IT support, working within a supportive and collaborative setting designed for professional growth and development.

Key Responsibilities

• Provide first-level technical support to users experiencing hardware, software, or network issues.
• Assist in the installation, configuration, and maintenance of computer hardware, software, systems, and networks.
• Troubleshoot and resolve IT-related incidents and service requests in a timely manner.
• Document all support activities, solutions, and technical information accurately.
• Participate in training sessions to develop technical skills and knowledge related to IT systems and services.

Requirements

• A strong interest in pursuing a career in IT support or related fields.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Good problem-solving and analytical skills.
• Excellent communication and interpersonal abilities to interact effectively with users.
• Willingness to learn and adapt to new technologies and challenges.

Benefits

• Competitive apprenticeship stipend and potential for full-time employment upon successful completion.
• Structured training program with mentorship from experienced IT professionals.
• Opportunity to earn a recognized IT qualification.
• Exposure to a wide range of IT technologies and infrastructure.
• A collaborative and encouraging work environment in Midrand .