Remote IT Service Desk Apprentice: Grow Your Tech Skills

Placements24; Bloemfontein; Ibrido; ZAR 89.000 - 134.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive remote training program

Hands-on IT support tools exposure

Competitive trainee salary

Flexible remote hours

Mentorship from IT professionals

Descrizione del lavoro

Placements24 is seeking driven individuals for a Remote IT Service Desk Analyst Apprenticeship. This fully remote program provides training and hands-on experience in technical support across locations, working from home with guidance from experienced professionals.

You'll gain exposure to IT assets, ticketing systems, and Windows/macOS support, with a competitive trainee salary, flexible hours, and mentorship to help you grow in a remote IT environment.

Competenze

• Completion of secondary education (Matric) or equivalent.
• Strong passion for technology and IT support.
• Excellent problem-solving skills and a customer-focused attitude.
• Proficiency with Windows and/or macOS operating systems.
• Strong written and verbal communication skills for effective remote interaction.
• Ability to work independently and manage time effectively in a remote setting.

Mansioni

• Provide first-level technical support to end-users remotely via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Install, configure, and update software and hardware remotely.
• Document all support requests and resolutions accurately in the ticketing system.
• Escalate complex issues to senior IT staff when necessary.
• Assist with IT asset management and inventory tracking.

Conoscenze

Problem solving

Customer focus

Written comms

Verbal communication

Time management

Self-motivation

Formazione

Matric or equivalent

Strumenti

Ticketing system

Descrizione del lavoro

Placements24 is seeking driven individuals for a Remote IT Service Desk Analyst Apprenticeship. This fully remote program provides training and hands-on experience in technical support across locations, working from home with guidance from experienced professionals.

You'll gain exposure to IT assets, ticketing systems, and Windows/macOS support, with a competitive trainee salary, flexible hours, and mentorship to help you grow in a remote IT environment.