Remote IT Support Apprentice - Grow Skills & Certs

Placements24; South Africa; Remote; ZAR 89,000 - 134,000; Full time

Benefits offered by this job

Remote work

IT certifications

Career growth opportunities

Job summary

Placements24 is offering a fully remote IT Support Apprenticeship in South Africa. The role focuses on troubleshooting hardware, software, and network issues from home, with mentorship from experienced IT professionals.

The program emphasizes best practices, user support, and security, enabling a strong foundation for IT careers across multiple technologies. Successful candidates will gain hands-on experience, access to IT certifications, and opportunities for career growth within a flexible

Qualifications

• Completed Matriculation or equivalent.
• Strong knowledge of hardware, Windows/macOS, and common software.
• Basic networking concepts (TCP/IP, DNS, DHCP).

Responsibilities

• Provide remote IT support for hardware, software, and network issues.
• Diagnose and resolve IT problems efficiently.
• Install and maintain computer hardware and software.
• Manage user accounts and access rights.
• Escalate complex issues to senior staff as needed.
• Document issues and solutions in a knowledge base.

Skills

Hardware knowledge

Windows/macOS

Networking basics

Troubleshooting

Customer service

Remote work discipline

Education

Matric or equivalent

Tools

Ticketing systems

Remote desktop tools

Job description

Placements24 is offering a fully remote IT Support Apprenticeship in South Africa. The role focuses on troubleshooting hardware, software, and network issues from home, with mentorship from experienced IT professionals.

The program emphasizes best practices, user support, and security, enabling a strong foundation for IT careers across multiple technologies. Successful candidates will gain hands-on experience, access to IT certifications, and opportunities for career growth within a flexible