Remote IT Service Desk Analyst Apprentice

Placements24; Bloemfontein; Hybrid; ZAR 89,000 - 134,000; Full time

Benefits offered by this job

Comprehensive remote training program

Hands-on IT support tools exposure

Competitive trainee salary

Flexible remote hours

Mentorship from IT professionals

Job summary

Placements24 is seeking driven individuals for a Remote IT Service Desk Analyst Apprenticeship. This fully remote program provides training and hands-on experience in technical support across locations, working from home with guidance from experienced professionals.

You'll gain exposure to IT assets, ticketing systems, and Windows/macOS support, with a competitive trainee salary, flexible hours, and mentorship to help you grow in a remote IT environment.

Qualifications

• Completion of secondary education (Matric) or equivalent.
• Strong passion for technology and IT support.
• Excellent problem-solving skills and a customer-focused attitude.
• Proficiency with Windows and/or macOS operating systems.
• Strong written and verbal communication skills for effective remote interaction.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Provide first-level technical support to end-users remotely via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Install, configure, and update software and hardware remotely.
• Document all support requests and resolutions accurately in the ticketing system.
• Escalate complex issues to senior IT staff when necessary.
• Assist with IT asset management and inventory tracking.

Skills

Problem solving

Customer focus

Written comms

Verbal communication

Time management

Self-motivation

Education

Matric or equivalent

Tools

Ticketing system

Job description

About the Role

Our client is seeking driven individuals to join as Remote IT Service Desk Analyst Apprentices . This fully remote apprenticeship is designed to provide comprehensive training and hands-on experience in providing technical support and resolving IT issues for users across various locations. You will work from home, learning from experienced support professionals and contributing to the efficient operation of our client's IT infrastructure. This role is perfect for tech-savvy individuals who excel at problem-solving and communication, and who thrive in a remote work environment.

Key Responsibilities

• Provide first-level technical support to end-users remotely via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Install, configure, and update software and hardware remotely.
• Document all support requests and resolutions accurately in the ticketing system.
• Escalate complex issues to senior IT staff when necessary.
• Assist with IT asset management and inventory tracking.

Requirements

• Completion of secondary education (Matric) or equivalent.
• A strong passion for technology and IT support.
• Excellent problem-solving skills and a customer-focused attitude.
• Proficiency with Windows and/or macOS operating systems.
• Strong written and verbal communication skills for effective remote interaction.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Comprehensive remote training program in IT service desk operations.
• Opportunity to gain experience with various IT support tools and technologies.
• Competitive trainee salary with performance-based reviews.
• Flexible remote working hours and environment.
• Mentorship from experienced IT support professionals dedicated to your growth.