Remote Apprentice IT Support Specialist

Placements24; Benoni; Hybrid; ZAR 100,000 - 140,000; Full time

Benefits offered by this job

Comprehensive remote training

Mentorship

Career growth opportunities

Job summary

Placements24 is seeking enthusiastic, technically inclined individuals for a Remote Apprentice IT Support Specialist position. This entry-level role offers comprehensive remote training and mentorship, with the opportunity to work from home and contribute to the company’s digital infrastructure from anywhere.

You will provide first-level support to internal users, troubleshoot hardware, software, and network issues, and document interactions in the ticketing system as you develop your IT skills

Qualifications

• Interest in Information Technology and desire to build a career in IT support.
• Completed Grade 12 or equivalent; IT studies a plus.
• Familiarity with Windows and macOS; basic networking concepts.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot and resolve common hardware, software, and network issues.
• Assist users with setting up equipment and installing software.

Skills

IT troubleshooting

Customer service

Basic networking

Windows/macOS

Education

Grade 12 or equivalent

Tools

Ticketing system

Remote collaboration tools

Job description

Our client is seeking enthusiastic and technically inclined individuals to join their team as Remote Apprentice IT Support Specialists . This is a unique opportunity for entry-level talent to kickstart a career in IT support, working entirely from home. You will provide crucial technical assistance to internal users, troubleshooting hardware, software, and network issues. This role offers extensive training and mentorship, enabling you to develop skills in a fast-paced, technology-driven environment while contributing to the seamless operation of our client's digital infrastructure from anywhere.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot and resolve common hardware, software, and network connectivity issues.
• Assist users with setting up new equipment and installing necessary software.
• Document support requests, resolutions, and user interactions in the ticketing system.
• Escalate complex issues to senior IT staff when necessary, following defined procedures.

Requirements

• A strong interest in Information Technology and a desire to build a career in IT Support .
• Completed Grade 12 or equivalent; further IT-related studies are a plus.
• Familiarity with common operating systems (Windows, macOS) and basic networking concepts.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Reliable internet connection and a dedicated, quiet workspace suitable for remote work.

Benefits

• Comprehensive remote training program and ongoing professional development.
• Competitive entry-level salary and benefits package.
• Opportunity to gain certifications and practical experience in a thriving IT field.
• Flexible working hours within a remote-first company culture.
• Supportive team environment with opportunities for career growth within the IT department.