IT Support Apprentice

Placements24; Pietermaritzburg; Hybrid; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

On-the-job training

Mentorship

Potential for full-time employment

Remote work setup support

Job summary

Placements24 in South Africa offers a fully remote IT Support Apprenticeship designed to launch your IT career from home. You will receive comprehensive training in troubleshooting, network administration, and user support, guided by experienced professionals in a collaborative online setting.

The program emphasizes hands-on practice, mentorship, and the opportunity to earn a recognized IT qualification. A strong home office setup and reliable internet are essential to succeed in this role and

Qualifications

• High school diploma or equivalent.
• Basic understanding of computer hardware, OS (Windows/macOS), and networking.
• Strong problem-solving and attention to detail.
• Excellent communication and ability to explain technical issues clearly.
• Dedicated home office setup with reliable internet.

Responsibilities

• Provide first-level technical support to remote users via phone, email, and chat.
• Assist in the installation, configuration, and maintenance of computer hardware and software.
• Troubleshoot network connectivity issues and perform basic system diagnostics.
• Document technical issues and resolutions in the helpdesk ticketing system.
• Participate in training sessions and proactively learn new IT skills.

Skills

Helpdesk support

Windows/macOS basics

Networking concepts

Communication skills

Problem solving

Remote work discipline

Education

High school diploma

Tools

Helpdesk ticketing system

Remote access tools

Job description

About the Role

Our client is seeking enthusiastic and motivated individuals to join their dynamic team as IT Support Apprentices . This is a fully remote opportunity, providing comprehensive training and hands-on experience in a crucial sector. You will gain invaluable skills in troubleshooting, network administration, and user support, working collaboratively with experienced professionals from the comfort of your own home. This program is designed for individuals eager to launch a career in information technology, offering a clear path for professional development and the chance to contribute to a forward-thinking organization that embraces remote work culture.

Key Responsibilities

• Provide first-level technical support to remote users via phone, email, and chat.
• Assist in the installation, configuration, and maintenance of computer hardware and software.
• Troubleshoot network connectivity issues and perform basic system diagnostics.
• Document technical issues and resolutions in the helpdesk ticketing system.
• Participate in training sessions and proactively learn new IT skills.

Requirements

• High school diploma or equivalent qualification.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Strong problem-solving abilities and a keen attention to detail.
• Excellent communication and interpersonal skills, with the ability to explain technical issues clearly.
• A dedicated home office setup with reliable high-speed internet connectivity.

Benefits

• Fully remote work arrangement.
• Comprehensive on-the-job training and mentorship.
• Opportunity to earn a recognized IT qualification.
• Potential for full-time employment upon successful completion of the apprenticeship.
• Supportive and collaborative online work environment.