Junior IT Support Technician Apprentice

Placements24; Randburg; Hybrid; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Learning allowance

Training

Mentorship

Tech exposure

Career growth

Job summary

Placements24 in South Africa invites applications for a Junior IT Support Technician Apprentice. This fully remote role offers hands-on experience diagnosing and resolving technical issues, supporting users, and maintaining IT infrastructure from a distance.

You will receive comprehensive training, mentorship from seasoned IT professionals, and a solid foundation in tech support. This program is ideal for candidates near Randburg who are eager to learn and grow with the IT department.

Qualifications

• Basic understanding of computer hardware, Windows/macOS, and common software.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.
• Strong problem-solving and troubleshooting skills.
• Excellent customer service and communication abilities.
• Ability to work independently and manage time effectively in a remote setting.
• Eagerness to learn and adapt to new technologies.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot hardware, software, and network issues remotely.
• Install, configure, and maintain computer systems and applications.
• Assist with user account management and access permissions.
• Document technical issues and resolutions in a helpdesk system.
• Escalate complex problems to senior IT staff when necessary.

Skills

Customer service

Troubleshooting

Remote work

Time management

Communication

Job description

About the Role

Embark on a rewarding career path with our client's Junior IT Support Technician Apprentice program. This is a fully remote opportunity designed for individuals passionate about technology and eager to develop their skills in IT support. You will gain hands-on experience diagnosing and resolving technical issues, supporting users, and maintaining IT infrastructure from a remote location. This apprenticeship offers comprehensive training, mentorship from experienced IT professionals, and the chance to build a solid foundation in the tech support field, ideal for candidates near Randburg who are driven to learn and excel in a digital environment.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot hardware, software, and network issues remotely.
• Install, configure, and maintain computer systems and applications.
• Assist with user account management and access permissions.
• Document technical issues and resolutions in a helpdesk system.
• Escalate complex problems to senior IT staff when necessary.

Requirements

• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.
• Strong problem-solving and troubleshooting skills.
• Excellent customer service and communication abilities.
• Ability to work independently and manage time effectively in a remote setting.
• Eagerness to learn and adapt to new technologies.

Benefits

• Monthly learning allowance.
• Comprehensive training in IT support best practices.
• Mentorship from experienced IT professionals.
• Exposure to a wide range of IT technologies and challenges.
• Potential for full-time employment and career growth within the IT department.