Apprentice IT Support Technician (Remote)

Placements24; Welkom; Híbrido; ZAR 56.000 - 89.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote apprenticeship

Flexible hours

IT certifications

Competitive apprentice salary

Remote team

Descripción de la vacante

Placements24 is offering a fully remote Apprentice IT Support Technician role designed for tech enthusiasts eager to start a career in IT. You will receive comprehensive training, troubleshoot user issues, and support remote staff across locations while working from home.

Keywords: first-line support, hardware and software basics, documentation, and knowledge base development, with access to industry-recognized certifications and a competitive apprentice salary.

Formación

• Matric or equivalent qualification completed.
• Strong passion for technology and IT support.
• Excellent communication and interpersonal skills for remote interaction.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Problem-solving mindset and ability to learn quickly.
• Reliable internet connection and a suitable remote workspace.

Responsabilidades

• Provide remote technical assistance to users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Escalate complex technical problems to senior IT staff when necessary.
• Maintain accurate records of user issues and resolutions in the helpdesk system.
• Assist in the installation, configuration, and maintenance of computer systems and software.
• Develop and update IT support documentation and knowledge base articles.

Conocimientos

IT support

Communication

Problem solving

Remote work

Educación

Matric or equivalent

Herramientas

Windows OS

macOS

Descripción del empleo

About the Role

Our client is offering a unique Apprentice IT Support Technician opportunity for enthusiastic individuals looking to build a career in technology, fully remotely. This role is perfect for tech-savvy candidates who are passionate about troubleshooting and helping others resolve technical issues. You will be trained to provide first-line technical support to users, diagnose hardware and software problems, and guide them through step-by-step solutions. Working from the comfort of your home, you will be an integral part of our client's remote support team, contributing to efficient IT operations and user satisfaction across different locations.

Key Responsibilities

• Provide remote technical assistance to users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues for end-users.
• Escalate complex technical problems to senior IT staff when necessary.
• Maintain accurate records of user issues and resolutions in the helpdesk system.
• Assist in the installation, configuration, and maintenance of computer systems and software.
• Develop and update IT support documentation and knowledge base articles.

Requirements

• Completed Matric or equivalent qualification.
• Strong passion for technology and IT support.
• Excellent communication and interpersonal skills for remote interaction.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
• Problem-solving mindset and ability to learn quickly.
• Reliable internet connection and a suitable remote workspace.

Benefits

• Fully remote apprenticeship with flexible working hours.
• Comprehensive training in IT support and troubleshooting techniques.
• Opportunity to gain industry-recognized certifications.
• Competitive apprentice salary with potential for growth.
• Work with a dynamic and supportive remote team.