Remote Installation & Troubleshooting Expert
Placements24
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Benefits offered by this job
Job summary
Placements24 is seeking a Remote Technical Support Specialist to assist customers from home with installation and maintenance queries. You will diagnose issues, provide guided solutions, and document all interactions for CRM tracking.
This role suits someone with strong technical knowledge and excellent communication skills, thriving in a remote work environment. Responsibilities include guiding customers through installations, troubleshooting, and collaborating with internal teams to escalate
Qualifications
- Proven experience in technical support or customer service.
- Experience with installation and maintenance procedures.
- Strong troubleshooting and problem-solving abilities.
- Excellent written and verbal communication.
- Proficient with remote support tools and ticketing systems.
Responsibilities
- Provide remote technical assistance to customers regarding product installations and ongoing maintenance.
- Diagnose and troubleshoot complex technical issues, providing clear, step-by-step guidance to users.
- Document interactions, issues, and resolutions in the CRM system.
- Collaborate with engineering and product teams to escalate issues.
Skills
Tools
Job description
Placements24 is seeking a Remote Technical Support Specialist to assist customers from home with installation and maintenance queries. You will diagnose issues, provide guided solutions, and document all interactions for CRM tracking.
This role suits someone with strong technical knowledge and excellent communication skills, thriving in a remote work environment. Responsibilities include guiding customers through installations, troubleshooting, and collaborating with internal teams to escalate
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