Remote Technical Support Engineer: Install & Maintain
Placements24
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Benefits offered by this job
Job summary
Placements24 is seeking a seasoned Remote Technical Support Engineer to lead installation and maintenance efforts for customers worldwide. The role emphasizes deep technical expertise, clear remote communication, and proactive problem-solving across diverse time zones.
You will guide complex installations and optimize equipment performance while supporting colleagues across the globe. The position offers full remote flexibility with a home office stipend and opportunities for advanced technical
Qualifications
- Bachelor's degree in Computer Science, Engineering or related technical field.
- 6+ years in technical support engineering with focus on installation and maintenance.
- Strong communication and virtual support experience.
Responsibilities
- Provide Tier 3 remote technical support for installation and maintenance issues via phone, email, and video.
- Conduct in-depth remote diagnostics and troubleshoot complex hardware/software problems.
- Develop and update installation guides and maintenance procedures.
- Collaborate with R&D and product management to address recurring issues and improve design.
- Train and mentor junior staff and field technicians on advanced techniques.
- Analyze performance data and customer feedback to propose product enhancements.
Skills
Education
Tools
Job description
Placements24 is seeking a seasoned Remote Technical Support Engineer to lead installation and maintenance efforts for customers worldwide. The role emphasizes deep technical expertise, clear remote communication, and proactive problem-solving across diverse time zones.
You will guide complex installations and optimize equipment performance while supporting colleagues across the globe. The position offers full remote flexibility with a home office stipend and opportunities for advanced technical
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