Remote Helpdesk Technician

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health benefits

Professional development

Supportive team

Job summary

Placements24 is seeking a skilled Remote Helpdesk Technician to provide essential IT support for a distributed workforce. This role offers the flexibility of a fully remote position while supporting staff across multiple locations, including Mpumalanga.

You will be the first line of defense for technical problems, troubleshooting hardware, software, OS, and network issues, and you’ll help onboard new employees with equipment and accounts while maintaining high customer service standards.

Qualifications

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Familiarity with network protocols and troubleshooting network issues.
• Excellent problem-solving skills and a customer-focused attitude.
• Relevant certifications such as CompTIA A+, Network+, or ITIL Foundation are a significant advantage.

Responsibilities

• Provide first-level technical support to employees via phone, email, and remote support tools.
• Troubleshoot and resolve issues related to hardware, software, operating systems, and network connectivity.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Create and manage user accounts and permissions in Active Directory.
• Document all support requests and resolutions accurately in the ticketing system.
• Assist with onboarding new employees by setting up their IT equipment and accounts.

Skills

Helpdesk experience

Windows/macOS

Remote support tools

Networking basics

Customer service

IT certifications

Tools

Zendesk

ServiceNow

Job description

Our client is seeking a highly skilled Remote Helpdesk Technician to provide essential IT support to their distributed workforce. This role is crucial for maintaining smooth operations by resolving technical issues for employees across various locations. You will be the first line of defense for technical problems, ensuring minimal disruption to productivity. This is a superb opportunity for an IT professional who is proficient in troubleshooting and support, enjoys working independently, and seeks the flexibility of a fully remote position within the Mpumalanga region and beyond.

Key Responsibilities

• Provide first-level technical support to employees via phone, email, and remote support tools.
• Troubleshoot and resolve issues related to hardware, software, operating systems, and network connectivity.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Create and manage user accounts and permissions in Active Directory.
• Document all support requests and resolutions accurately in the ticketing system.
• Assist with onboarding new employees by setting up their IT equipment and accounts.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Familiarity with network protocols and troubleshooting network issues.
• Excellent problem-solving skills and a customer-focused attitude.
• Relevant certifications such as CompTIA A+, Network+, or ITIL Foundation are a significant advantage.

Benefits

• Competitive salary commensurate with experience.
• Fully remote position enabling work from any location.
• Comprehensive health and wellness benefits package.
• Opportunities for IT certifications and continuous professional development.
• A supportive and collaborative team environment focused on technical excellence in the Mpumalanga area.