Service Desk Technician

Placements24; Sandton; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Fully remote work arrangement

Flexible working hours

Contract role

Job summary

Placements24 is seeking a skilled Service Desk Technician for a contract role with fully remote work flexibility. You will be the first line of support for employees, handling hardware, software, and network issues from a remote setup, with periodic team meetings in Sandton.

The role requires experience in IT service desks, strong Windows and Office knowledge, and familiarity with remote tools and ticketing systems.

Qualifications

• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Familiarity with remote support tools and ticketing systems.
• Excellent troubleshooting and problem-solving abilities.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and remote assistance tools.
• Troubleshoot and resolve common IT issues, including hardware, software, and network connectivity problems.
• Install, configure, and deploy computer hardware and software.
• Manage user accounts and permissions in Active Directory.
• Document all service desk tickets, resolutions, and user requests accurately.

Skills

Windows OS knowledge

Microsoft Office Suite

Remote support tools

IT ticketing systems

Troubleshooting

Customer service

Tools

Active Directory

Remote assistance tools

Ticketing system software

Job description

About the Role

Our client is seeking a skilled Service Desk Technician to join their team on a contract basis, offering remote work flexibility. You will be the first line of support for technical issues, providing assistance to employees with hardware, software, and network problems. This role is essential for maintaining IT operational efficiency and ensuring that all staff have the tools and support they need to perform their jobs effectively. You will work independently but as part of a larger IT department, contributing to timely issue resolution and ensuring user satisfaction from your remote work setup, with periodic team meetings in Sandton .

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and remote assistance tools.
• Troubleshoot and resolve common IT issues, including hardware, software, and network connectivity problems.
• Install, configure, and deploy computer hardware and software.
• Manage user accounts and permissions in Active Directory.
• Document all service desk tickets , resolutions, and user requests accurately.

Requirements

• Previous experience in an IT service desk or helpdesk role.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Familiarity with remote support tools and ticketing systems.
• Excellent troubleshooting and problem-solving abilities.
• Good communication and customer service skills.

Benefits

• Competitive contract rate.
• Fully remote work arrangement.
• Opportunity to gain experience with various technologies.
• Flexible working hours.
• Supportive IT team environment.