Remote IT Helpdesk Analyst

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Performance-based bonuses

Fully remote with flexible hours

Medical, dental, vision insurance

Generous paid time off

IT training & development

Job summary

Placements24 is seeking a remote IT Helpdesk Analyst to support employees across departments from a flexible work setup. The role focuses on prompt remote assistance, troubleshooting, and proper documentation to ensure smooth daily operations.

The candidate should have 3+ years of IT helpdesk experience, solid knowledge of Windows and macOS, Office, and common business applications, plus familiarity with Active Directory and VPN technologies. CompTIA / ITIL certifications are valued.

Qualifications

• 3+ years in IT helpdesk or tech support.
• Proficiency with Windows and macOS, Office Suite, and business apps.
• Familiarity with Active Directory and VPN technologies; ITIL Foundation valued.

Responsibilities

• Provide remote IT support to employees across departments.
• Troubleshoot hardware, software, OS, and network issues.
• Manage user accounts, permissions, and access to IT resources.
• Install, configure, and maintain computers, peripherals, and apps.
• Document requests, actions, and resolutions in the ITSM system.
• Escalate complex issues to senior staff or vendors as needed.

Skills

Windows/macOS support

Microsoft Office

Business applications

Education

CompTIA A+

Network+

ITIL Foundation

Tools

Active Directory

VPN technologies

ITSM system

Job description

About the Role

Our client is seeking an experienced and detail-oriented Remote IT Helpdesk Analyst to join their growing IT department. This position is fully remote, offering a significant level of flexibility for candidates based in or around Nelspruit . You will be the frontline of technical support, assisting employees with a wide range of IT issues to ensure seamless operations and productivity. This role requires a proactive approach to problem-solving and a commitment to providing exceptional user support in a virtual environment.

Key Responsibilities

• Provide prompt and effective remote IT support to employees across various departments.
• Troubleshoot and resolve issues related to hardware, software, operating systems, and network connectivity.
• Manage user accounts, permissions, and access to IT resources.
• Install, configure, and maintain computer systems, peripherals, and applications.
• Document all support requests, actions taken, and resolutions in the IT service management system.
• Escalate complex issues to senior IT staff or external vendors as needed.

Requirements

• Minimum of 3 years of experience in an IT helpdesk or technical support role.
• Proficiency with Windows and macOS operating systems , Microsoft Office Suite, and common business applications.
• Familiarity with network concepts, Active Directory, and VPN technologies.
• Excellent communication and interpersonal skills, with the ability to explain technical issues clearly.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• Relevant IT certifications such as CompTIA A+, Network+, or ITIL Foundation are highly valued.

Benefits

• Attractive salary with performance-based bonuses.
• Fully remote position with flexible working hours.
• Comprehensive medical, dental, and vision insurance plans.
• Generous paid time off and sick leave policy.
• Opportunities for professional development and IT training.