Remote Helpdesk Support Technician - Windows/macOS Expert

Placements24

Mbombela (Nelspruit)

Hybrid

ZAR 167,000 - 335,000

Full time

8 days ago

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Benefits offered by this job

Fully remote work arrangement

Comprehensive health coverage

Paid training and IT certifications

Collaborative virtual team culture

Job summary

Placements24 is seeking a skilled Helpdesk Support Technician to join a fully remote technical support team. You will troubleshoot hardware, software, and network issues for end-users and ensure smooth IT operations from your location near Nelspruit, nationwide.

This role emphasizes customer-centric problem solving, independent work, and timely ticket resolution. You will gain access to paid training, IT certifications, and a collaborative virtual team culture with competitive salary and

Qualifications

1-3 years of experience in a helpdesk or technical support role.
Proficiency in troubleshooting Windows and macOS environments.
Basic understanding of network protocols and security best practices.
Experience with remote support tools and ticketing systems.
Excellent communication and customer service skills.
Ability to work independently and manage time effectively in a remote setting.

Responsibilities

Provide first and second-level technical support to end-users via remote assistance tools.
Diagnose and resolve hardware, software, network, and peripheral device issues.
Install, configure, and upgrade computer hardware and software applications.
Manage user accounts and permissions within Active Directory.
Document support incidents, solutions, and procedures in the ticketing system.
Assist with IT asset management and inventory tracking.