Remote FMCG E-commerce Lead for Growth & Ops

Placements24; Richards Bay; Remote; ZAR 1,200,000 - 1,500,000; Full time

Job summary

Placements24 is seeking a Head of E-commerce Operations for a remote-first role in South Africa. The role oversees the entire e-commerce platform, from site management and merchandising to marketing, fulfillment, and customer service, with a focus on scaling online FMCG performance.

The candidate will drive strategy, manage day-to-day operations, optimize UX and conversions, and lead collaboration with marketing for digital campaigns, ensuring a seamless online customer journey across channels.

Responsibilities

• Develop and execute a comprehensive e-commerce strategy to drive online sales, customer acquisition, and retention.
• Manage the day-to-day operations of the e-commerce platform, including website content, product merchandising, and promotional activities.
• Oversee the entire online customer journey, from website navigation and checkout to order fulfillment and post-purchase support.
• Collaborate with marketing teams to develop and implement digital marketing campaigns (SEO, SEM, social media, email marketing) to drive traffic and conversions.
• Optimize the online user experience (UX) and conversion rates through A/B testing and data analysis.
• Manage relationships with third-party e-commerce service providers, including

Job description

Placements24 is seeking a Head of E-commerce Operations for a remote-first role in South Africa. The role oversees the entire e-commerce platform, from site management and merchandising to marketing, fulfillment, and customer service, with a focus on scaling online FMCG performance.

The candidate will drive strategy, manage day-to-day operations, optimize UX and conversions, and lead collaboration with marketing for digital campaigns, ensuring a seamless online customer journey across channels.