Remote First-Line IT Support Engineer

Payroll Easy; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology company is seeking a 1st Line Support Engineer to provide efficient technical support for its remote workforce. Responsibilities include troubleshooting IT issues, installation and configuration of systems, and managing remote assets. Ideal candidates will have a strong understanding of Windows systems, experience with ticketing tools like Jira, and a proactive problem-solving approach. This full-time role requires excellent communication skills and the ability to work independently.

Qualifications

• 3–5+ years of experience designing and implementing automations across business systems.
• Strong troubleshooting, debugging, and documentation skills.
• Proficiency in using APIs and webhooks.

Responsibilities

• Provide first-line technical support for hardware and software issues.
• Install, configure, and maintain computers and peripherals.
• Perform remote asset management for distributed staff.

Skills

Problem-solving

Communication

Customer service

Adaptability

Education

IT support certification (e.g., CompTIA A+, Microsoft Certified)

Tools

Jira

ServiceNow

Zoho Suite

Job description

A technology company is seeking a 1st Line Support Engineer to provide efficient technical support for its remote workforce. Responsibilities include troubleshooting IT issues, installation and configuration of systems, and managing remote assets. Ideal candidates will have a strong understanding of Windows systems, experience with ticketing tools like Jira, and a proactive problem-solving approach. This full-time role requires excellent communication skills and the ability to work independently.