Remote Enterprise Account Manager - Cloud Services

Placements24; Upington; Hybrid; ZAR 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Fully remote work arrangement

Health insurance

Home office setup allowance

Professional development

Job summary

WhatJobs Direct is seeking a highly skilled Remote Enterprise Account Manager to support clients in Upington, Northern Cape, and beyond. This fully remote, client-facing role focuses on managing and expanding relationships with enterprise clients, driving adoption of cloud services, and identifying upsell opportunities.

You will be the main point of contact, building rapport and acting as a trusted advisor from a remote setting.

Qualifications

• Minimum of 6 years of experience in account management, customer success, or sales within the B2B technology or SaaS sector, with remote client relationships.
• Proven ability to manage complex enterprise accounts and drive significant revenue growth.
• Excellent remote communication, presentation, and interpersonal skills.
• Strong understanding of cloud computing concepts and services.
• Demonstrated success in building and maintaining long-term client partnerships.
• Experience using CRM software (e.g., Salesforce, Dynamics 365) and other remote collaboration tools.
• Self-motivated, organized, and able to manage time effectively in a fully remote work environment.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a distributed team.

Responsibilities

• Manage a portfolio of enterprise-level clients remotely.
• Serve as primary contact for client needs on cloud services.
• Identify upsell and cross-sell opportunities.
• Conduct regular virtual business reviews with clients to assess needs and demonstrate value.
• Develop and execute account plans aligned with client objectives and service offerings.
• Collaborate with internal technical and support teams for seamless service delivery.
• Monitor client usage and performance metrics to address issues.
• Stay updated with industry trends and cloud offerings to better serve clients.
• Gather client feedback and communicate insights to product and marketing teams.
• Achieve and exceed retention and growth targets for assigned accounts.

Skills

Account management

Remote communication

Cloud computing

CRM proficiency

Relationship building

Analytical skills

Time management

Presentation skills

Education

Bachelor's degree in related field

Tools

Salesforce

Dynamics 365

Job description

About the Role

WhatJobs Direct is looking for a highly skilled and motivated Remote Enterprise Account Manager to join our growing sales division, supporting clients in the Upington, Northern Cape, ZA region and beyond. This is a fully remote, client-facing role where you will be responsible for managing and expanding relationships with our key enterprise clients. Your primary focus will be to ensure client satisfaction, drive adoption of our cloud services, and identify opportunities for upselling and cross-selling. You will act as the main point of contact for your accounts, understanding their evolving business needs and aligning our solutions to meet those demands. Success in this role hinges on your ability to build strong rapport, provide exceptional service, and act as a trusted advisor. We are seeking a proactive individual with a passion for technology and a proven ability to manage complex client portfolios entirely from a remote setting.

Key Responsibilities

• Manage a portfolio of enterprise-level clients, fostering strong, long-term relationships from a remote location.
• Act as the primary point of contact for all client needs, inquiries, and concerns related to our cloud services.
• Proactively identify opportunities for account growth through upselling and cross-selling of additional services and features.
• Conduct regular virtual business reviews with clients to assess their needs, demonstrate value, and ensure satisfaction.
• Develop and execute account plans that align with client business objectives and our service offerings.
• Collaborate with internal technical and support teams to ensure seamless service delivery and issue resolution for remote clients.
• Monitor client usage and performance metrics to proactively address potential issues and identify areas for improvement.
• Stay up-to-date with industry trends, competitor offerings, and advancements in cloud technology to better serve clients.
• Gather client feedback and communicate insights to product development and marketing teams to drive service enhancements.
• Achieve and exceed retention and growth targets for assigned accounts.

Requirements

• Minimum of 6 years of experience in account management, customer success, or sales within the B2B technology or SaaS sector, with a significant portion of experience managing remote client relationships.
• Proven ability to manage complex enterprise accounts and drive significant revenue growth.
• Excellent remote communication, presentation, and interpersonal skills.
• Strong understanding of cloud computing concepts and services.
• Demonstrated success in building and maintaining long-term client partnerships.
• Experience using CRM software (e.g., Salesforce, Dynamics 365) and other remote collaboration tools.
• Self-motivated, organized, and able to manage time effectively in a fully remote work environment.
• Bachelor's degree in Business, Marketing, Computer Science, or a related field.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a distributed team.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Generous allowance for home office setup and internet connectivity.
• Opportunities for professional development, certifications, and virtual training.
• Retirement savings plan.
• Paid time off and company holidays.
• Access to cutting-edge cloud technologies.
• A collaborative and supportive virtual team environment.
• The opportunity to work with a diverse range of enterprise clients globally.