Remote Account Manager

Placements24; Upington; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary with performance‑dr

Fully remote position

Comprehensive health, dental, and view

Job summary

Placements24 is seeking a skilled Remote Account Manager to join a fully remote team serving clients nationwide, including Upington, Northern Cape. You will nurture and manage a diverse portfolio, ensuring satisfaction while identifying growth opportunities and leading retention initiatives.

The role requires excellent communication, strong relationship-building, and adept use of CRM and remote collaboration tools. Flexible work arrangement and ongoing professional development are offered.

Qualifications

• Proven experience in account management or a related client-facing role.
• Strong ability to build and maintain long-term client relationships.
• Excellent communication, presentation, and negotiation skills.
• Proficiency with CRM systems and remote collaboration tools.

Responsibilities

• Manage day-to-day relationships with a portfolio of assigned clients.
• Develop and implement strategies to ensure client retention and satisfaction.
• Identify opportunities for upselling and cross-selling services to existing clients.
• Act as the primary point of contact for client inquiries and concerns.
• Collaborate with internal teams to deliver exceptional client service.
• Regularly communicate client feedback and insights to internal stakeholders.

Skills

Account management

Client relationships

Communication

Negotiation

Remote work

Tools

CRM software

Remote collaboration tools

Job description

About the Role

Our client is seeking a skilled and client-focused Remote Account Manager to join their expanding, fully remote team, with a focus on serving clients in and around Upington, Northern Cape . You will be responsible for cultivating and managing relationships with a portfolio of clients, ensuring their satisfaction and identifying opportunities for growth. This role requires excellent communication and organizational skills, with the ability to manage multiple client accounts effectively from a remote location. It's an excellent opportunity for an experienced account manager to thrive in a distributed work environment.

Key Responsibilities

• Manage day-to-day relationships with a portfolio of assigned clients.
• Develop and implement strategies to ensure client retention and satisfaction.
• Identify opportunities for upselling and cross-selling services to existing clients.
• Act as the primary point of contact for client inquiries and concerns.
• Collaborate with internal teams to deliver exceptional client service.
• Regularly communicate client feedback and insights to internal stakeholders.

Requirements

• Proven experience in account management or a related client-facing role.
• Strong ability to build and maintain long-term client relationships.
• Excellent communication, presentation, and negotiation skills.
• Proficiency in using CRM software and remote collaboration tools.
• Self-motivated and able to manage workload effectively in a remote setting.
• Problem-solving skills and a customer-centric approach.

Benefits

• Competitive salary with performance-based bonuses.
• Fully remote position, offering unparalleled flexibility.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and continued learning.
• Be part of a dynamic, distributed team serving clients nationally, with ties to Upington .