Senior Remote Account Manager

Placements24; Pretoria; Hybrid; ZAR 600,000 - 1,200,000; Full time

Benefits offered by this job

Remote work

Health insurance

Retirement planning

Professional development

Job summary

Placements24 is seeking a seasoned Senior Remote Account Manager to oversee and grow a portfolio of high-value clients from a fully remote position. You will serve as the primary contact, ensuring client success and satisfaction with strategic guidance and proactive problem-solving.

The role emphasizes retention, cross-functional collaboration, and long-term partnerships across national sectors while leveraging CRM and virtual collaboration tools.

Qualifications

• 5+ years of experience in account management, sales, or a client-facing role.
• Strong focus on retention and growth in remote capacities.
• Excellent strategic planning, negotiation and problem-solving skills.

Responsibilities

• Manage a portfolio of key accounts to ensure satisfaction and retention.
• Develop strategic account plans to maximize client value and upsell opportunities.
• Conduct regular virtual check-ins and business reviews with clients.
• Act as the liaison between clients and internal departments for seamless service delivery.
• Analyze account performance data and provide insights and recommendations.
• Identify potential client challenges and develop effective solutions.

Skills

Account management

Strategic planning

Client relationship building

Negotiation

Tools

CRM software

Virtual collaboration tools

Job description

About the Role

Our client is seeking a seasoned and strategic Senior Remote Account Manager to oversee and grow key client relationships from a virtual standpoint. Based remotely, you will be the primary point of contact for a portfolio of high-value clients, ensuring their success and satisfaction with our client's services. This role requires a deep understanding of client needs, proactive problem-solving, and the ability to foster long-term partnerships. The ideal candidate excels in a remote setting, possesses strong strategic thinking abilities, and is dedicated to driving client retention and expansion within the diverse business landscape of Pretoria and nationally.

Key Responsibilities

• Manage and nurture a portfolio of assigned key accounts, ensuring high levels of customer satisfaction and retention.
• Develop strategic account plans to maximize client value and identify opportunities for upselling and cross-selling.
• Conduct regular virtual check-ins and business reviews with clients to understand their evolving needs and goals.
• Act as the primary liaison between clients and internal departments, ensuring seamless service delivery.
• Analyze account performance data and provide insights and recommendations to clients and internal teams.
• Proactively identify potential client challenges and develop effective solutions to mitigate risks.

Requirements

• 5+ years of experience in account management , sales, or a client-facing role, with a strong focus on retention and growth.
• Demonstrated success in managing complex client relationships, preferably in a remote capacity.
• Excellent strategic planning , negotiation, and problem-solving skills.
• Proficiency with CRM software and virtual collaboration tools.
• Strong business acumen and the ability to understand client industries and challenges.
• Exceptional verbal and written communication skills, comfortable presenting virtually.

Benefits

• Attractive salary with performance-based bonuses and incentives.
• Full flexibility of working remotely, eliminating commute times.
• Comprehensive benefits package including health insurance and retirement planning.
• Access to professional development resources and training programs.
• Opportunity to work with a reputable company and impact client success across various sectors.