Remote Account Manager

Placements24; Gqeberha; Hybrid; ZAR 320,000 - 600,000; Full time

Benefits offered by this job

Performance bonuses

Remote work

Professional development

Healthcare coverage

Team collaboration

Job summary

Placements24 is seeking an experienced Remote Account Manager to manage key client relationships across South Africa. This fully remote role focuses on driving satisfaction, product adoption, and growth for a portfolio of customers from a virtual setting.

You will lead strategic account plans, conduct business reviews, and collaborate with sales, support, and product teams to meet client needs and maximize value. A strong track record in client retention and growth is required.

Qualifications

• Proven experience as an Account Manager or in a similar client-facing role, with a strong track record of retention and growth.
• Excellent communication, presentation, and interpersonal skills, suitable for remote interactions.
• Demonstrated ability to understand complex client needs and provide tailored solutions.
• Proficiency in CRM software and account management tools.
• Strong organizational skills and the ability to manage multiple accounts simultaneously.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

Responsibilities

• Serve as the main point of contact for assigned client accounts, fostering strong, long-term partnerships.
• Develop and implement account strategies to maximize client retention and revenue growth.
• Conduct regular business reviews with clients to assess satisfaction and identify new opportunities.
• Proactively address client needs and resolve any issues to ensure a positive customer experience.
• Educate clients on new product features and best practices to drive engagement and value.
• Collaborate with internal teams (sales, support, product) to advocate for client needs.

Skills

Account management

Remote communication

CRM software

Relationship management

Education

Bachelor's degree

Tools

Salesforce

Job description

About the Role

Our client is seeking an experienced and dedicated Remote Account Manager to manage and grow key client relationships across South Africa. This is a fully remote position, allowing you to work from anywhere while serving as the primary point of contact for a portfolio of valuable customers. You will be responsible for ensuring client satisfaction, driving product adoption, and identifying opportunities for upselling and cross-selling. The ideal candidate is a strategic thinker with exceptional relationship-building skills, a deep understanding of customer success, and a proven ability to retain and expand client accounts in a virtual setting.

Key Responsibilities

• Serve as the main point of contact for assigned client accounts, fostering strong, long-term partnerships.
• Develop and implement account strategies to maximize client retention and revenue growth.
• Conduct regular business reviews with clients to assess satisfaction and identify new opportunities.
• Proactively address client needs and resolve any issues to ensure a positive customer experience.
• Educate clients on new product features and best practices to drive engagement and value.
• Collaborate with internal teams (sales, support, product) to advocate for client needs.

Requirements

• Proven experience as an Account Manager or in a similar client-facing role, with a strong track record of retention and growth.
• Excellent communication, presentation, and interpersonal skills, suitable for remote interactions.
• Demonstrated ability to understand complex client needs and provide tailored solutions.
• Proficiency in CRM software and account management tools.
• Strong organizational skills and the ability to manage multiple accounts simultaneously.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

Benefits

• Highly competitive salary with significant performance-based bonuses and incentives.
• Fully remote work arrangement providing ultimate flexibility and autonomy.
• Opportunities for professional development and leadership training.
• Comprehensive healthcare coverage and other employee wellness programs.
• A dynamic and supportive remote team environment that values collaboration and client success.