Remote E-commerce Operations Specialist

Placements24; Pretoria; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health and wellness benefits

Paid time off (vacation and sick)

Job summary

Placements24 is seeking a dedicated Remote E-commerce Operations Specialist to ensure smooth order fulfillment, inventory management, and customer service excellence across online channels. This fully remote role offers the chance to contribute from anywhere and to shape operational efficiency in a fast-growing e-commerce environment.

You will oversee order flow, manage stock levels across Shopify, WooCommerce and Magento, coordinate with 3PLs, handle returns, and generate performance reports

Qualifications

• 2+ years in e-commerce operations, logistics, or related field.
• Experience with Shopify, WooCommerce or Magento and order management systems.
• Strong inventory management knowledge and attention to accuracy.
• Excellent organizational and time-management skills.
• Proficient in spreadsheets for data analysis and reporting.
• Remote-work capable with strong communication and problem-solving.

Responsibilities

• Oversee end-to-end order fulfillment from placement to delivery.
• Monitor and manage inventory across all sales channels.
• Process returns and exchanges in line with policies.
• Coordinate with 3PL providers and carriers for timely delivery.
• Respond to customer inquiries promptly and professionally.
• Troubleshoot operational issues and optimize SOPs for ecommerce.
• Use backend systems to manage listings, statuses, and reports.
• Analyze data to identify cost-saving opportunities and improvements.
• Collaborate with marketing and sales for campaigns and launches.

Skills

E-commerce operations

Shopify

WooCommerce

Magento

Inventory management

Excel/Sheets

CRM systems

Customer service

Remote work

Tools

Shopify

WooCommerce

Magento

Excel

Google Sheets

CRM software

Job description

About the Role

Our client is expanding its e-commerce operations and is looking for a dedicated and detail-oriented Remote E-commerce Operations Specialist . This position is fully remote, allowing you to contribute from anywhere. You will play a crucial role in ensuring the smooth day-to-day functioning of our online store, focusing on order fulfillment, inventory management, and customer service excellence. The ideal candidate is highly organized, proactive, and possesses a strong understanding of e-commerce platforms and logistics. You will work closely with various internal teams and external partners to maintain optimal operational efficiency. This is an excellent opportunity for someone seeking a challenging and rewarding remote role within the thriving e-commerce sector. We are committed to fostering a productive remote work culture.

Key Responsibilities

• Oversee and manage the entire order fulfillment process, from order placement to delivery confirmation.
• Monitor and manage inventory levels across all sales channels, ensuring accuracy and minimizing stockouts or overstock situations.
• Process returns and exchanges efficiently, ensuring customer satisfaction and adherence to company policies.
• Liaise with third-party logistics (3PL) providers and shipping carriers to ensure timely and cost-effective delivery.
• Respond to customer inquiries regarding orders, shipping, and product information in a timely and professional manner.
• Troubleshoot and resolve operational issues that may arise, such as shipping delays, incorrect shipments, or inventory discrepancies.
• Assist in the development and implementation of standard operating procedures (SOPs) for e-commerce operations.
• Utilise e-commerce platforms and backend systems to manage product listings, update order statuses, and generate reports.
• Analyze operational data to identify areas for improvement and cost-saving opportunities.
• Collaborate with the marketing and sales teams to ensure smooth execution of promotional campaigns and product launches.

Requirements

Proven experience (2+ years) in e-commerce operations, logistics, or a related field. Familiarity with major e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and order management systems. Strong understanding of inventory management principles and best practices. Excellent organizational and time-management skills, with the ability to prioritize tasks effectively. Proficiency in using spreadsheets (e.g., Microsoft Excel, Google Sheets) for data analysis and reporting. Strong problem-solving skills and the ability to make sound decisions under pressure. Excellent communication and interpersonal skills, with a focus on customer service. Ability to work independently and proactively in a remote work environment. Detail-oriented with a commitment to accuracy. Experience with customer relationship management (CRM) software is a plus.

Benefits

This position is fully remote, offering significant flexibility and the ability to work from anywhere. Our client provides a competitive salary and benefits package. Comprehensive health and wellness benefits are available. Opportunities for professional development and skill enhancement are encouraged. Access to necessary software and tools for remote work. Paid time off, including vacation and sick leave. A supportive and inclusive remote team culture. Opportunities for career growth within the expanding e-commerce division. Regular virtual team meetings and check-ins to foster connection.