Remote E-commerce Operations Coordinator

Placements24; Gqeberha; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Career advancement opportunities

Job summary

Placements24 is seeking a highly organized Remote E-commerce Operations Coordinator to manage online sales operations and ensure a seamless customer experience from order placement to delivery.

You will oversee product listings, inventory, fulfillment coordination with 3PLs, and customer service across email, chat, and phone, while analyzing performance data to drive improvements in a fast-paced digital environment.

Qualifications

• Minimum 2–3 years of experience in e-commerce operations or online retail.
• Proven experience with e-commerce platforms (Shopify, Magento, WooCommerce).
• Strong understanding of online sales processes, order fulfillment and customer service.
• Excellent analytical and problem‑solving skills with data interpretation.
• Proficiency in e-commerce analytics tools (Google Analytics).
• Exceptional written and verbal communication and strong organizational skills.
• Ability to work independently from a home office with reliable internet.

Responsibilities

• Manage day‑to‑day operations of the e‑commerce platform including listings, inventory, and orders.
• Coordinate with 3PL providers and carriers for timely order fulfillment.
• Monitor website performance, troubleshoot issues, and liaise with development team.
• Handle customer inquiries via email, chat, and phone to ensure satisfaction.
• Analyze sales data, traffic, and conversions to identify trends and improvements.
• Implement and optimize online promotional campaigns and pricing strategies.
• Ensure compliance with online trading and data privacy policies.
• Prepare regular e‑commerce performance reports for management.

Skills

E-commerce operations

Analytical thinking

Communication skills

Time management

Independent work

Tools

Shopify

Magento

WooCommerce

Google Analytics

Google Workspace

Microsoft Office

Job description

About the Role

Our client, a leading online retailer, is seeking a highly organized and proactive Remote E-commerce Operations Coordinator to manage and streamline their online sales operations. This fully remote position offers the flexibility to work from anywhere while playing a crucial role in ensuring a seamless customer experience from order placement to delivery. You will be responsible for overseeing various aspects of the e-commerce platform, coordinating with fulfillment partners, managing customer inquiries, and analyzing sales performance data. The ideal candidate will have a strong understanding of e-commerce best practices, excellent problem-solving skills, and the ability to manage multiple tasks efficiently in a virtual environment. This role is perfect for someone who is self-motivated, detail-oriented, and thrives in a fast-paced digital landscape, contributing significantly to our online business's success from the comfort of their home office. You will be a key point of contact for ensuring operational excellence in the digital retail space.

Key Responsibilities

• Manage day-to-day operations of the e-commerce platform, including product listings, inventory updates, and order processing.
• Coordinate with third-party logistics (3PL) providers and shipping carriers to ensure timely and accurate order fulfillment.
• Monitor website performance, identify and troubleshoot any technical issues, and liaise with the web development team.
• Handle customer service inquiries via email, chat, and phone, providing prompt and effective solutions to ensure customer satisfaction.
• Analyze e-commerce sales data, website traffic, and conversion rates to identify trends and areas for improvement.
• Implement and optimize promotional campaigns and pricing strategies online.
• Ensure compliance with all relevant online trading regulations and data privacy policies.
• Prepare regular reports on e-commerce performance for management review.

Requirements

• Minimum of 2-3 years of experience in e-commerce operations, online retail, or a related field.
• Proven experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Strong understanding of online sales processes, order fulfillment, and customer service.
• Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
• Proficiency in using e-commerce analytics tools (e.g., Google Analytics).
• Exceptional written and verbal communication skills.
• Strong organizational and time management skills, with the ability to work independently and meet deadlines.
• Proficiency in Microsoft Office Suite or Google Workspace.
• A dedicated home office setup with reliable internet connectivity is required.

Benefits

• Fully remote work arrangement offering flexibility and work-life balance.
• Competitive salary commensurate with experience.
• Opportunities for career advancement within a growing e-commerce business.
• Gain experience in a dynamic and innovative online retail environment.
• Contribute to shaping the online customer journey and operational efficiency.