E-commerce Operations Coordinator (Remote)

Placements24; Durban; Hybrid; ZAR 280,000 - 420,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Health, dental, vision benefits

Paid vacation and holidays

Professional growth opportunities

Job summary

Placements24 is seeking a highly organized E-commerce Operations Coordinator to oversee online retail operations, ensuring a seamless customer journey from browse to delivery. You will manage product listings, coordinate fulfillment, and monitor inventory across multiple channels in a remote setting.

The ideal candidate has 1–3 years in e-commerce operations, familiarity with Shopify, Magento or WooCommerce, strong organizational skills, and the ability to work independently.

Qualifications

• 1–3 years of experience in e-commerce operations.
• Familiar with Shopify, Magento or WooCommerce.
• Strong understanding of online retail processes including order fulfillment and logistics.
• Excellent organizational skills and attention to detail.
• Ability to work independently in a remote setup.
• Proficiency in using digital marketing and analytics tools is a plus.

Responsibilities

• Update product listings with descriptions and imagery.
• Coordinate with fulfillment centers and logistics partners for timely processing and delivery.
• Monitor inventory across channels and initiate replenishment orders as needed.
• Analyze website performance, sales data and customer behavior for optimization.
• Troubleshoot and resolve issues related to the e-commerce site, orders or fulfillment.
• Collaborate with marketing to support product launches and promotions.

Skills

Organizational skills

Time management

Remote work

Tools

Shopify

Magento

WooCommerce

Job description

About the Role

Our client is seeking a highly organized and detail-oriented E-commerce Operations Coordinator to manage the smooth functioning of their online retail operations. This role is essential for ensuring a seamless customer journey from browsing to delivery, all executed through remote collaboration and digital tools. You will be responsible for overseeing website content, order fulfillment processes, and inventory management to maximize online sales and customer satisfaction. The successful candidate will thrive in a fast-paced digital environment, possess a strong understanding of e-commerce platforms, and be adept at coordinating multiple tasks to ensure operational excellence.

Key Responsibilities

• Manage and update product listings, descriptions, and imagery on the e-commerce platform.
• Coordinate with fulfillment centers and logistics partners to ensure timely order processing and delivery.
• Monitor inventory levels across all sales channels and initiate replenishment orders as needed.
• Analyze website performance metrics, sales data, and customer behavior to identify optimization opportunities.
• Troubleshoot and resolve any issues related to the e-commerce website, order processing, or fulfillment.
• Collaborate with marketing teams to ensure product launches and promotional activities are executed effectively online.

Requirements

• 1-3 years of experience in e-commerce operations or a related field.
• Familiarity with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and inventory management systems.
• Strong understanding of online retail processes, including order fulfillment and logistics.
• Excellent organizational skills and attention to detail.
• Ability to work independently and effectively manage time in a remote work setup.
• Proficiency in using digital marketing and analytics tools is a plus.

Benefits

• Competitive annual salary commensurate with experience.
• Fully remote position with flexible working hours.
• Comprehensive health, dental, and vision benefits package.
• Paid vacation days and company holidays.
• Opportunities for professional growth within the e-commerce industry.