Remote E-commerce Operations Specialist

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Fully remote role

Professional development resources

Job summary

Placements24 is seeking a detail-oriented Remote E-commerce Operations Specialist to manage day-to-day operations of our online business from anywhere. You will focus on order processing, inventory control, and fulfillment to ensure a smooth customer experience.

In this fully remote role, based near Richards Bay, you will optimize processes, monitor performance, and collaborate with logistics providers to maintain efficiency and high service levels.

Qualifications

• Proven experience in e-commerce operations, order management, or logistics.
• Strong knowledge of Shopify or WooCommerce and fulfillment processes.
• Ability to work independently with strong problem-solving and time-management skills.

Responsibilities

• Oversee and optimize order processing, fulfillment, and shipping logistics.
• Manage inventory levels, conduct stock takes, and prevent stockouts.
• Monitor website performance and liaise with developers for fixes.
• Handle customer service inquiries related to orders, shipping, and returns.
• Analyze data to identify bottlenecks and drive process improvements.
• Collaborate with third-party logistics providers and suppliers.

Skills

E-commerce ops

Order management

Inventory control

Remote work discipline

Customer service

Tools

Shopify

WooCommerce

Inventory management software

Job description

About the Role

Our client is seeking a detail-oriented and proactive Remote E-commerce Operations Specialist to manage and optimize the day-to-day operations of their online business. This fully remote position, based in the vicinity of Richards Bay , requires someone adept at streamlining processes, managing inventory, coordinating fulfillment, and ensuring a seamless customer experience. You will play a crucial role in the efficient functioning of the e-commerce platform, contributing to customer satisfaction and operational excellence from anywhere.

Key Responsibilities

• Oversee and optimize order processing, fulfillment, and shipping logistics for online orders.
• Manage inventory levels, conduct regular stock takes, and implement inventory control measures to prevent stockouts or overstocking.
• Monitor website performance, troubleshoot technical issues related to the e-commerce platform, and liaise with development teams for resolutions.
• Handle customer service inquiries related to orders, shipping, and returns, ensuring timely and satisfactory resolutions.
• Analyze operational data to identify bottlenecks and implement process improvements for greater efficiency.
• Collaborate with third-party logistics providers and suppliers to ensure smooth operations.

Requirements

• Proven experience in e-commerce operations , order management, or logistics.
• Strong understanding of e-commerce platforms (e.g., Shopify, WooCommerce) and fulfillment processes.
• Excellent problem-solving skills and the ability to work independently with minimal supervision.
• Proficiency in inventory management software and tools.
• Strong communication and interpersonal skills for effective collaboration and customer interaction.
• Must be able to work effectively in a remote setting, demonstrating strong self-discipline and time management.

Benefits

• Competitive salary offered for this fully remote position.
• Flexibility to work from any location.
• Opportunity to significantly impact operational efficiency in a growing e-commerce business.
• Access to online training and professional development resources.
• A supportive virtual team environment focused on achieving collective goals.