E-commerce Operations Coordinator

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Training opportunities

Remote-friendly for Richards Bay

Growth opportunities

Job summary

Placements24 seeks an organized E-commerce Operations Coordinator to manage day-to-day online business in Richards Bay. You will oversee order fulfillment, inventory across platforms, and coordination with logistics partners to ensure timely delivery.

Ideal candidate will have experience in ecommerce operations or logistics, strong inventory skills, and proficiency with order management systems. You will collaborate with customer service and marketing to maintain a seamless online shopping

Qualifications

• Experience in ecommerce operations, logistics or supply chain.
• Strong inventory management knowledge and practices.
• Proficient with ecommerce platforms and order management systems.
• Excellent organizational skills and detail orientation.
• Strong communication to coordinate with stakeholders.

Responsibilities

• Oversee the entire order fulfillment process from placement to delivery, ensuring accuracy and timeliness.
• Manage inventory levels across multiple platforms, coordinating with suppliers and warehouse teams.
• Liaise with shipping carriers and third-party logistics providers to optimize delivery performance.
• Monitor order processing systems and identify bottlenecks or issues.
• Process returns and exchanges efficiently, maintaining customer satisfaction.
• Generate operational reports on key metrics such as order volume, fulfillment times, and inventory accuracy.

Skills

E-commerce operations

Inventory management

Order fulfillment

Logistics coordination

Stakeholder communication

Tools

Order management systems

Job description

About the Role

Our client is seeking an organized and detail-oriented E-commerce Operations Coordinator to manage the day-to-day operations of their online business in Richards Bay . This role is crucial for ensuring efficient order processing, inventory management, and timely fulfillment of customer orders. You will work closely with logistics partners, customer service, and the marketing team to maintain a seamless online shopping experience. This is an excellent opportunity for an individual with strong logistical skills to contribute to a growing e-commerce venture and play a key role in operational success.

Key Responsibilities

• Oversee the entire order fulfillment process from placement to delivery, ensuring accuracy and timeliness.
• Manage inventory levels across multiple platforms, coordinating with suppliers and warehouse teams.
• Liaise with shipping carriers and third-party logistics providers to optimize delivery performance.
• Monitor order processing systems and identify any bottlenecks or operational issues.
• Process returns and exchanges efficiently, maintaining customer satisfaction.
• Generate operational reports on key metrics such as order volume, fulfillment times, and inventory accuracy.

Requirements

• Previous experience in e-commerce operations , logistics, or supply chain management.
• Strong understanding of inventory management principles and practices.
• Proficiency in using e-commerce platforms and order management systems.
• Excellent organizational skills and a keen eye for detail.
• Strong communication and interpersonal skills to effectively coordinate with various stakeholders.
• Ability to work independently and adapt to changing priorities in a fast-paced environment.

Benefits

• Competitive salary with potential for annual increases.
• Comprehensive benefits package including medical aid.
• Opportunities for training in logistics and supply chain management.
• A supportive and dynamic remote working environment for the Richards Bay team.
• Contribution to the operational efficiency of a growing online business.