E-commerce Operations Specialist (Remote)

Placements24; Gauteng; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Health, dental, and vision insurance

Paid time off and holidays

Professional growth opportunities

Job summary

Placements24 is seeking a meticulous E-commerce Operations Specialist to join a fully remote team. You will manage day-to-day store operations, including orders, shipping, and returns, while optimizing workflows to enhance customer experience.

Ideal candidates have 3+ years in e-commerce operations and proficiency with Shopify/WooCommerce, paired with strong analytical and organizational skills in a remote setting.

Qualifications

• 3+ years in e-commerce operations or logistics.
• Experience with Shopify, WooCommerce, and inventory management systems.
• Strong data-driven, analytical, and problem-solving skills.

Responsibilities

• Oversee daily e-commerce operations including orders, shipping, and returns.
• Monitor inventory levels across all sales channels and replenish timely.
• Coordinate with 3PL providers and carriers for timely, cost-effective delivery.
• Troubleshoot order issues, delays, and customer service inquiries related to fulfillment.
• Identify process improvements to boost efficiency and customer satisfaction.
• Maintain accurate records of all operational activities and transactions.

Skills

E-commerce operations

Shopify

WooCommerce

Inventory management

Data-driven

Analytical skills

Remote work

Organizational skills

Shipping carrier portals

Tools

Shopify

WooCommerce

Logistics software

Job description

About the Role

Our client is seeking a meticulous and proactive E-commerce Operations Specialist to join their fully remote team. This critical role focuses on ensuring the seamless day-to-day functioning of their online store operations, enhancing customer satisfaction through efficient processes. You will be responsible for managing inventory, coordinating order fulfillment, and troubleshooting any operational issues that arise, all from the convenience of your home office. This position is ideal for an individual who excels in a remote setting, possesses a keen eye for detail, and is dedicated to optimizing e-commerce workflows to drive business success and a superior customer experience.

Key Responsibilities

• Oversee and manage daily e-commerce operations, including order processing, shipping, and returns.
• Monitor inventory levels across all sales channels, ensuring accuracy and timely replenishment.
• Coordinate with third-party logistics (3PL) providers and shipping carriers to ensure timely and cost-effective delivery.
• Troubleshoot and resolve operational issues, such as order discrepancies, shipping delays, and customer service inquiries related to fulfillment.
• Identify and implement process improvements to enhance operational efficiency and customer satisfaction.
• Maintain accurate records and documentation for all operational activities and transactions.

Requirements

• Minimum of 3 years of experience in e-commerce operations or logistics.
• Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce) and inventory management systems.
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent organizational skills and the ability to manage multiple tasks and deadlines effectively in a remote environment.
• Familiarity with shipping carrier portals and logistics software.
• Demonstrated ability to work independently and collaboratively with a distributed team.

Benefits

• Competitive salary commensurate with experience.
• Fully remote work arrangement, offering maximum flexibility.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holidays.
• Opportunities for professional growth and skill development within a growing e-commerce company.