Remote E-commerce Operations Specialist

Placements24; Gqeberha; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote work

Performance bonuses

Online learning resources

Medical aid & retirement savings

Job summary

Placements24 is seeking a Remote E-commerce Operations Specialist to join a dynamic online retail team. You will manage the full order fulfillment cycle, monitor site performance, and provide excellent customer service from home.

Collaboration with marketing and product teams will ensure accurate listings, pricing, and smooth customer journeys across South Africa. The role emphasizes analytical decision-making, problem-solving, and operational excellence to drive sales growth and improve the

Qualifications

• Experience in e-commerce operations, online retail, or customer service.
• Proficiency with Shopify, Magento, WooCommerce, and CRM systems.
• Strong communication and analytical skills; ability to work remotely.

Responsibilities

• Manage and optimize the online order fulfillment process, ensuring timely dispatch and accurate deliveries.
• Monitor the e-commerce website for technical issues, functionality problems, and user experience improvements.
• Provide exceptional customer service via email, chat, and phone, addressing inquiries, resolving issues, and processing returns/exchanges.
• Collaborate with marketing and product teams to ensure accurate product listings, descriptions, and pricing online.
• Analyze e-commerce data, generating reports on sales, customer behavior, and operational performance to identify trends and areas for improvement.
• Assist in the development and implementation of new e-commerce initiatives and strategies to enhance the customer journey and drive sales growth.

Skills

E-commerce operations

Customer service

Data analysis

Tools

Shopify

Magento

WooCommerce

CRM systems

Job description

About the Role

Our client is actively seeking a highly organized and motivated Remote E-commerce Operations Specialist to join their dynamic online retail team. This role is crucial for ensuring the seamless and efficient operation of our client's e-commerce platform, managing everything from order processing to customer support resolution from the comfort of your own home. You will be the linchpin in maintaining a positive online customer experience, working with various digital tools and collaborating with remote teams to uphold service standards. This is a perfect opportunity for an individual passionate about e-commerce, possessing strong problem-solving skills and a commitment to operational excellence, contributing to our client's growing online presence across South Africa .

Key Responsibilities

• Manage and optimize the online order fulfillment process, ensuring timely dispatch and accurate deliveries.
• Monitor the e-commerce website for technical issues, functionality problems, and user experience improvements.
• Provide exceptional customer service via email, chat, and phone, addressing inquiries, resolving issues, and processing returns/exchanges.
• Collaborate with marketing and product teams to ensure accurate product listings, descriptions, and pricing online.
• Analyze e-commerce data, generating reports on sales, customer behavior, and operational performance to identify trends and areas for improvement.
• Assist in the development and implementation of new e-commerce initiatives and strategies to enhance the customer journey and drive sales growth.

Requirements

• Proven experience in e-commerce operations , online retail, or a related customer service role.
• Proficiency with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and CRM systems.
• Excellent written and verbal communication skills, with a talent for empathetic customer interaction.
• Strong analytical skills and the ability to interpret data to make informed decisions.
• Self-motivated with the ability to manage time effectively and work independently in a remote setting.
• Detail-oriented with a commitment to accuracy in all aspects of operations.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Access to online learning resources for professional development.
• Contribution to medical aid and retirement savings.
• Opportunity to be part of a growing and innovative e-commerce business, impacting customer satisfaction directly.