Remote E-commerce Operations Specialist

Placements24; Paarl; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Performance bonuses

Fully remote

Health insurance

Job summary

Placements24 is seeking a meticulous Remote E-commerce Operations Specialist to manage the day-to-day operations of a global online retail platform from a home office. You will oversee order processing, fulfillment, and customer support across regions including Paarl, driving efficiency and a seamless customer experience.

Responsibilities include optimizing inventory, monitoring website performance, and collaborating with developers to resolve issues.

Qualifications

• Proven experience in e-commerce operations and online retail management.
• Strong understanding of e-commerce platforms, OMS, and CRM software.
• Excellent analytical and problem-solving skills.

Responsibilities

• Oversee end-to-end e-commerce order fulfillment with accuracy and timeliness.
• Manage inventory levels across online channels and coordinate with warehouse teams.
• Monitor website performance, troubleshoot issues, and collaborate with developers for resolution.
• Handle customer inquiries and resolve orders, shipping, and returns efficiently.
• Analyze sales data and operational metrics to identify improvement opportunities.
• Implement and refine e-commerce best practices to enhance user experience and efficiency.

Skills

E-commerce operations

OMS experience

CRM software

Analytical thinking

Data reporting

Remote collaboration

Self-motivated

Tools

CRM software

Inventory management systems

Website analytics tools

Job description

About the Role

Our client is searching for a meticulous and organized Remote E-commerce Operations Specialist to join their dynamic team. Working from your home office, you will be responsible for managing and optimizing the day-to-day operations of their online retail platform. This role is critical for ensuring a seamless customer experience, from order processing to fulfillment and customer support, serving customers globally and in regions like Paarl . You will play a key role in streamlining processes, troubleshooting issues, and contributing to the growth of their digital business.

Key Responsibilities

• Oversee the end-to-end e-commerce order fulfillment process, ensuring accuracy and timeliness.
• Manage inventory levels across online channels, coordinating with warehouse teams as needed.
• Monitor website performance, troubleshoot technical issues, and collaborate with developers for resolution.
• Handle customer inquiries and resolve issues related to orders, shipping, and returns efficiently.
• Analyze sales data and operational metrics to identify areas for improvement.
• Implement and refine e-commerce best practices to enhance user experience and operational efficiency.

Requirements

• Proven experience in e-commerce operations , online retail management, or a related field.
• Strong understanding of e-commerce platforms, order management systems (OMS), and CRM software.
• Excellent analytical and problem-solving skills.
• Proficiency in data analysis and reporting.
• Effective communication and collaboration skills for a remote team environment.
• Self-motivated with the ability to manage workload independently.

Benefits

• Competitive salary and potential for performance-based bonuses.
• The flexibility and work-life balance of a fully remote position.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth and development in the rapidly expanding e-commerce sector.
• A collaborative and supportive virtual team culture.