E-commerce Operations Specialist

Placements24; Bloemfontein; Hybrid; ZAR 320,000 - 450,000; Full time

Benefits offered by this job

Hybrid work model

Employee discounts

Professional development opportunities

Job summary

Placements24 in Bloemfontein is seeking an E-commerce Operations Specialist to ensure smooth day‑to‑day store operations and inventory management. The role combines office collaboration with remote flexibility to support order fulfilment and customer service.

You will optimize processes, monitor stock, coordinate with suppliers, and produce performance reports, contributing to overall growth and customer satisfaction.

Qualifications

• 2–3 years experience in e‑commerce operations, logistics, or related field.
• Familiar with online retail operations and order fulfillment processes.
• Experience with Shopify or WooCommerce and related tools.

Responsibilities

• Oversee daily e‑commerce operations including order processing and shipping.
• Monitor stock levels and coordinate with suppliers to prevent stockouts.
• Resolve operational issues such as order discrepancies and delays.
• Assist in handling customer service inquiries and resolutions.
• Identify process improvements to boost efficiency and customer satisfaction.
• Generate reports on order volume, fulfillment times, and turnover.

Education

High school diploma or equivalent

Tools

Shopify

WooCommerce

Job description

About the Role

Our client is seeking a detail-oriented and proactive E-commerce Operations Specialist to join their growing team in Bloemfontein. This role is critical for ensuring the smooth and efficient day-to-day operations of our online store, from inventory management and order fulfillment to customer service support. You will play a key part in optimizing operational processes, enhancing the customer experience, and supporting the overall growth of our e-commerce business. This hybrid role offers a valuable opportunity to work closely with the operations team while enjoying some remote flexibility, contributing directly to our operational excellence.

Key Responsibilities

• Manage and oversee the daily operations of the e-commerce platform, including order processing, inventory management, and shipping logistics.
• Monitor stock levels and coordinate with suppliers to ensure adequate inventory and minimize stockouts.
• Troubleshoot and resolve operational issues, such as order discrepancies, shipping delays, and technical glitches.
• Assist in managing customer service inquiries, ensuring timely and satisfactory resolution of issues.
• Identify and implement process improvements to enhance operational efficiency and customer satisfaction.
• Generate reports on operational performance, including order volume, fulfillment times, and inventory turnover.

Requirements

• 2-3 years of experience in e-commerce operations, logistics, or a related field.
• Strong understanding of online retail operations, inventory management systems, and order fulfillment processes.
• Proficiency in using e-commerce platforms (e.g., Shopify, WooCommerce) and related operational software.
• Excellent problem-solving skills and the ability to manage multiple tasks in a fast-paced environment.
• Strong communication and interpersonal skills for effective collaboration with internal teams and external partners.
• High school diploma or equivalent; further education or certifications in supply chain or operations are a plus.

Benefits

• Competitive salary and potential for performance-based increases.
• Hybrid work model combining office collaboration and remote convenience.
• Opportunities for professional development in e-commerce operations and logistics.
• Employee discounts on a wide range of products.
• A supportive team environment focused on efficiency and customer satisfaction.