E-commerce Operations Specialist

Placements24; Mtubatuba Local Municipality; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Annual bonuses

Medical aid

Stable employment

Training opportunities

Hands-on role

Job summary

Placements24 is seeking an detail-oriented E-commerce Operations Specialist to manage day-to-day online store operations from Richards Bay. You will oversee inventory, order fulfilment, and customer service to ensure a seamless shopping experience.

In this hands-on role, you will optimize workflows, monitor website performance, and collaborate with logistics partners to drive efficiency and customer satisfaction in a coastal market.

Qualifications

• Proven experience in e-commerce operations, logistics, or a similar role.
• Strong understanding of inventory management and order fulfilment.
• Excellent customer service with problem-solving focus.
• Familiarity with Shopify or WooCommerce platforms and related tools.

Responsibilities

• Oversee the entire order fulfillment process, ensuring accuracy and timely dispatch of customer orders.
• Manage inventory levels across all sales channels, performing regular stock counts and coordinating with suppliers to maintain optimal stock.
• Handle customer inquiries and issues related to orders, shipping, and returns, providing timely and effective solutions.
• Monitor website performance and functionality, reporting any technical issues to the relevant teams for prompt resolution.
• Identify and implement process improvements to streamline e-commerce operations and reduce costs.
• Collaborate with logistics partners to ensure efficient and cost-effective shipping solutions.

Skills

E-commerce operations

Inventory management

Customer service

Shopify/WooCommerce

Tools

Shopify

WooCommerce

Job description

About the Role

Our client is seeking a detail-oriented and proactive E-commerce Operations Specialist to manage the day-to-day operations of their online store, based in Richards Bay . This role is crucial for ensuring a seamless customer experience from order placement to delivery. You will be responsible for inventory management, order fulfillment coordination, customer service oversight, and optimizing operational workflows to enhance efficiency and customer satisfaction. This is an excellent opportunity to play a vital role in the success of our e-commerce ventures within a key coastal business hub.

Key Responsibilities

• Oversee the entire order fulfillment process, ensuring accuracy and timely dispatch of customer orders.
• Manage inventory levels across all sales channels, performing regular stock counts and coordinating with suppliers to maintain optimal stock.
• Handle customer inquiries and issues related to orders, shipping, and returns, providing timely and effective solutions.
• Monitor website performance and functionality, reporting any technical issues to the relevant teams for prompt resolution.
• Identify and implement process improvements to streamline e-commerce operations and reduce costs.
• Collaborate with logistics partners to ensure efficient and cost-effective shipping solutions.

Requirements

• Proven experience in e-commerce operations, logistics, or a similar role.
• Strong understanding of inventory management systems and order fulfillment processes.
• Excellent customer service skills with a focus on problem-solving.
• Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce) and related operational tools.
• Ability to work independently and manage multiple tasks effectively in a fast-paced environment.
• Good communication and interpersonal skills for effective team and stakeholder collaboration.

Benefits

• Competitive salary and potential for annual bonuses.
• Comprehensive benefits package including medical aid.
• Stable employment with a growing company in Richards Bay .
• Opportunities for training in e-commerce best practices and operational management.
• A practical, hands-on role with direct impact on business success.