E-commerce Operations Coordinator

Placements24; Paarl; Hybrid; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Fully remote work arrangement

Home office setup contribution

Professional development opportunities

Job summary

Placements24 is seeking a highly organized E-commerce Operations Coordinator to support a fully remote team serving Paarl and beyond. You will manage order fulfillment, update listings and pricing, and respond to customer inquiries.

Collaboration with logistics, marketing, and customer service is essential to maintain efficiency and customer satisfaction. The role emphasizes detail orientation, problem solving, and a proactive approach to process improvements in a dynamic online retail

Qualifications

• Proven experience in e-commerce operations, online retail, or a similar role.
• Proficiency with e-commerce platforms (Shopify, WooCommerce) and CMS.
• Excellent written and verbal communication skills, with strong attention to detail.

Responsibilities

• Oversee the entire online order fulfillment process, from order placement to delivery confirmation.
• Manage and update product listings, descriptions, and pricing on the e-commerce platform.
• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Coordinate with shipping partners to ensure timely and cost-effective delivery of orders.
• Monitor website performance and identify any technical issues or user experience improvements.
• Process returns and exchanges efficiently, ensuring customer satisfaction.

Skills

E-commerce operations

Shopify/WooCommerce

CMS proficiency

Communication skills

Remote work

Order management systems

Tools

Shopify

WooCommerce

CMS platforms

Job description

About the Role

Our client is seeking a highly organized and proactive E-commerce Operations Coordinator to join their growing remote team, supporting operations across Paarl and beyond. This role is crucial for the seamless functioning of the online retail experience, managing order fulfillment, customer inquiries, and website content. You will work closely with logistics, marketing, and customer service departments to ensure efficiency and customer satisfaction. This is an ideal opportunity for a detail-oriented individual with a passion for e-commerce and a strong understanding of online retail processes to thrive in a fully remote, dynamic work environment.

Key Responsibilities

• Oversee the entire online order fulfillment process, from order placement to delivery confirmation.
• Manage and update product listings, descriptions, and pricing on the e-commerce platform.
• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Coordinate with shipping partners to ensure timely and cost-effective delivery of orders.
• Monitor website performance and identify any technical issues or user experience improvements.
• Process returns and exchanges efficiently, ensuring customer satisfaction.

Requirements

• Proven experience in e-commerce operations, online retail, or a similar role.
• Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce) and CMS.
• Excellent written and verbal communication skills, with strong attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a remote setting.
• Experience with customer service and order management systems.
• A proactive approach to problem-solving and process improvement.

Benefits

• Competitive annual salary and performance-based incentives.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Opportunities for professional development and skill enhancement in e-commerce.
• Contribution towards home office setup.
• A collaborative and supportive virtual team environment.