Remote E-commerce Operations Specialist - FMCG

Placements24; Bloemfontein; Hybrid; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Work-from-home flexibility

Online training

Team events

Job summary

Placements24 is seeking a meticulous Remote E-commerce Operations Specialist for a fast-growing SA FMCG ecommerce business. You will manage day-to-day operations across inventory, order fulfillment, customer service and website maintenance from anywhere in South Africa.

The role requires experience with Shopify/WooCommerce/Magento, OMS, strong inventory and logistics knowledge, and the ability to coordinate with 3PLs and web developers.

Qualifications

• 3+ years in e-commerce operations, logistics, or FMCG roles.
• Experience with Shopify, WooCommerce, or Magento and OMS.
• Strong knowledge of inventory, warehousing, and fulfillment processes.
• Excellent written and verbal customer service and communication.

Responsibilities

• Manage and monitor online order processing from placement to delivery, ensuring accuracy and timeliness.
• Oversee inventory levels and coordinate with suppliers to maintain stock for online sales.
• Liaise with 3PL providers to ensure warehousing and shipping efficiency.
• Handle customer inquiries and resolve issues related to orders, shipping, and product information promptly.
• Monitor website performance and coordinate with the web development team for resolutions.
• Assist in managing product listings with accurate descriptions, pricing, and imagery.
• Analyze sales data and operational metrics to identify improvements and efficiency gains.
• Develop and update SOPs for e-commerce operations.
• Ensure compliance with relevant e-commerce regulations and company policies.
• Contribute to continuous improvement of the online journey and workflows.

Skills

Shopify

WooCommerce

Magento

OMS

Inventory management

Customer service

Google Analytics

Remote work

Education

Bachelor's degree in Business Administration

Bachelor's degree in Operations Management

Tools

Google Analytics

Job description

About the Role

Our client, a dynamic and rapidly growing e-commerce business specializing in FMCG products, is looking for a meticulous and proactive Remote E-commerce Operations Specialist to join their team. This position is fully remote, allowing you to contribute from anywhere within South Africa. You will play a crucial role in ensuring the smooth and efficient day-to-day operations of our online store, managing everything from inventory and order fulfillment to customer service and website maintenance. The ideal candidate will have a strong understanding of e-commerce platforms, excellent organizational skills, and a keen eye for detail. Your primary goal will be to optimize the online customer experience and ensure seamless execution of all e-commerce processes. If you are a problem-solver with a passion for e-commerce and a commitment to operational excellence, this is an exciting opportunity for you.

Key Responsibilities

• Manage and monitor online order processing from placement to delivery, ensuring accuracy and timeliness.
• Oversee inventory levels and coordinate with suppliers to maintain adequate stock for online sales.
• Liaise with third-party logistics (3PL) providers to ensure efficient warehousing and shipping operations.
• Handle customer inquiries and resolve issues related to orders, shipping, and product information promptly and professionally.
• Monitor website performance and identify any technical issues, coordinating with the web development team for resolutions.
• Assist in managing product listings, ensuring accurate descriptions, pricing, and imagery.
• Analyze sales data and operational metrics to identify areas for improvement and efficiency gains.
• Develop and update standard operating procedures (SOPs) for e-commerce operations.
• Ensure compliance with all relevant e-commerce regulations and company policies.
• Contribute to the continuous improvement of the online customer journey and operational workflows.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field is preferred; relevant experience will be considered.
• Minimum of 3 years of experience in e-commerce operations, logistics, or a related role, preferably within the FMCG sector.
• Proven experience with e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and order management systems (OMS).
• Strong understanding of inventory management, warehousing, and fulfillment processes.
• Excellent customer service and communication skills, both written and verbal.
• Proficiency in using analytical tools (e.g., Google Analytics) to track and report on operational performance.
• Highly organized, detail-oriented, and capable of managing multiple tasks in a remote setting.
• Ability to work independently and proactively to resolve issues.
• Familiarity with the FMCG product landscape is a plus.
• Must be legally eligible to work remotely in South Africa.

Benefits

• This fully remote position offers a competitive salary and benefits package, including medical aid and a provident fund.
• Enjoy the flexibility of working from home with a supportive team environment.
• Our client is committed to providing opportunities for professional growth and development through online training and skill-building resources.
• You’ll be a key player in a fast-growing e-commerce venture, with the chance to make a real impact.
• Regular virtual team events foster connection and collaboration.
• We value work-life balance and provide the autonomy needed to excel in a remote role.