Remote E-commerce Operations Manager

Placements24; Pretoria; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Remote work

Paid time off

Career development

Job summary

Placements24 is seeking an experienced E-commerce Operations Manager for a fully remote role in South Africa. You will lead end-to-end online operations, including inventory, warehousing, fulfillment, and customer service logistics, optimizing the supply chain and driving performance across remote teams.

You will collaborate with ecommerce, marketing, and logistics partners, implement SOPs, and leverage ERP/WMS systems to reduce costs, improve delivery times, and enhance customer satisfaction in

Qualifications

• Bachelor's degree in Supply Chain, Operations, Business Administration or related field.
• Master's degree is a plus.
• Minimum of 7 years of experience in e-commerce operations management with strong logistics knowledge.
• Experience in warehousing, inventory and fulfillment processes.
• Proven ability to lead and manage remote teams.
• Proficiency in e-commerce operations software, ERP systems and WMS.
• Strong analytical, problem-solving and decision-making skills.
• Excellent project management and organizational abilities.
• Exceptional communication and stakeholder relationship skills.
• Experience in process improvement methodologies (Lean, Six Sigma) is desirable.

Responsibilities

• Oversee daily e-commerce operations including order processing, inventory, warehousing, and fulfillment.
• Develop strategies to optimize the supply chain, reduce costs, and improve delivery times.
• Manage relationships with 3PL providers, carriers, and partners.
• Ensure accurate inventory levels across channels with stock control measures.
• Monitor KPIs and provide reports and actionable insights to senior management.
• Develop and implement SOPs for all operational processes.
• Lead and manage a remote team of operations specialists.
• Collaborate with ecommerce, marketing, and customer service teams.
• Identify and implement technology solutions to enhance efficiency and scalability.

Skills

Remote team leadership

Analytical thinking

ERP & WMS proficiency

Supply chain optimization

Project management

Stakeholder communication

Lean/Six Sigma knowledge

Education

Bachelor's degree in Supply Chain / Operations / Business

Master's degree (advantage)

Tools

ERP systems

WMS

Job description

About the Role

Our client, a leading innovator in the online retail space, is seeking an experienced and highly organized E-commerce Operations Manager to spearhead their operational excellence. This is a pivotal, fully remote position, designed for a leader who can manage complex supply chains, optimize logistics, and ensure seamless order fulfillment from a distance. You will be responsible for overseeing all aspects of the e-commerce operations, including inventory management, warehousing, shipping, and customer service logistics. The ideal candidate will possess a strong analytical mindset, a talent for process improvement, and a proven ability to manage and motivate remote teams. This role requires a strategic thinker capable of anticipating challenges and implementing efficient solutions to drive customer satisfaction and operational profitability. We are looking for a dedicated professional who thrives in a remote-first environment and is passionate about optimizing the backend of a booming e-commerce business.

Key Responsibilities

• Oversee daily e-commerce operations, including order processing, inventory management, warehousing, and fulfillment.
• Develop and implement strategies to optimize the supply chain, reduce costs, and improve delivery times.
• Manage relationships with third-party logistics (3PL) providers, shipping carriers, and other operational partners.
• Ensure accurate inventory levels across all sales channels and implement stock control measures.
• Monitor key operational metrics and KPIs, providing regular reports and actionable insights to senior management.
• Develop and implement standard operating procedures (SOPs) for all operational processes.
• Lead and manage a remote team of operations specialists, fostering a culture of efficiency and continuous improvement.
• Collaborate with the e-commerce, marketing, and customer service teams to ensure a seamless customer experience.
• Identify and implement technology solutions to enhance operational efficiency and scalability.

Requirements

• Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, or a related field.
• A Master's degree is a plus.
• Minimum of 7 years of experience in e-commerce operations management, with a strong understanding of logistics and supply chain principles.
• Proven experience in managing warehousing, inventory, and fulfillment processes.
• Demonstrated ability to lead and manage remote teams effectively.
• Proficiency in e-commerce operations software, ERP systems, and WMS.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong project management and organizational abilities.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• Experience in process improvement methodologies (e.g., Lean, Six Sigma) is highly desirable.

Benefits

• This fully remote position offers a highly competitive salary, comprehensive health benefits, and generous paid time off.
• You will have the flexibility to work from any location within South Africa.
• Our client is committed to fostering a supportive and growth-oriented remote work culture, providing ample opportunities for professional development and career advancement.
• Be part of a forward-thinking company that values innovation and operational excellence.
• This role is perfect for an experienced operations leader who excels in managing complex systems and driving efficiency in a fully remote setup.