Remote E-commerce Operations Manager

Placements24; Kempton Park; Remote; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Fully remote

Health insurance

PTO (paid time off)

Professional development

Retirement plan

Team events

Job summary

Placements24 is seeking a highly motivated Remote E-commerce Operations Manager to oversee all online business operations from a South Africa-based home office. You will manage day-to-day ecommerce workflows, inventory, order fulfillment, customer service oversight, and logistics coordination to drive profitability and a seamless customer experience.

This role requires strong remote discipline, excellent communication across teams, and a proactive approach to process improvements, automation,

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
• 7+ years of progressive experience in e-commerce operations management.
• Proven end-to-end e-commerce operations expertise including fulfillment and logistics.
• Strong understanding of supply chain principles and OMS experience.
• Excellent analytical, problem-solving, and remote collaboration skills.

Responsibilities

• Oversee end-to-end e-commerce operations including order processing, fulfillment, shipping, and returns.
• Develop strategies to optimize inventory, reduce stockouts, and lower carrying costs.
• Ensure timely, accurate order fulfillment with high packaging and delivery standards.
• Manage relationships with 3PL providers and carriers to negotiate rates and service levels.
• Implement KPIs and report progress for continuous improvement.
• Lead customer service processes to resolve inquiries promptly.
• Collaborate with marketing and sales to align operations with forecasts.
• Identify and implement process improvements and automation opportunities.
• Stay updated on e-commerce trends and best practices.
• Manage operational budgets and ensure financial targets are met.

Skills

Analytical thinking

Remote collaboration

Budgeting & cost control

Cross-functional leadership

Logistics coordination

Education

Bachelor's degree in Business Administration / Operations Management / Supply Chain Management

Tools

OMS (Order Management System)

3PL negotiation

Job description

About the Role

Our client is looking for a highly motivated and experienced Remote E-commerce Operations Manager to oversee and streamline all aspects of their online business operations. This is a fully remote position, offering the flexibility to work from anywhere within South Africa . The successful candidate will be responsible for managing the day-to-day operations of our client's e-commerce platform, ensuring efficiency, profitability, and a seamless customer experience. You will play a crucial role in inventory management, order fulfillment, customer service oversight, and logistics coordination. This role requires a proactive approach to problem-solving and a strong understanding of e-commerce best practices. As the operational backbone of our digital presence, you will be instrumental in driving continuous improvement and ensuring our client remains competitive in the fast-paced online retail landscape. We seek an individual who excels in a remote setting, demonstrating excellent self-discipline, communication, and organizational skills. This is an exciting opportunity to take ownership of critical operational functions and contribute to significant business growth from the comfort of your home office.

Key Responsibilities

• Oversee and manage all e-commerce operational processes, including order processing, fulfillment, shipping, and returns.
• Develop and implement strategies to optimize inventory levels, minimize stockouts, and reduce carrying costs.
• Ensure timely and accurate order fulfillment, maintaining high standards for packaging and delivery.
• Manage relationships with third-party logistics (3PL) providers and shipping carriers to negotiate rates and improve service levels.
• Implement and monitor key performance indicators (KPIs) for all e-commerce operations, reporting on progress and identifying areas for improvement.
• Develop and maintain efficient customer service protocols, ensuring customer inquiries and issues are resolved promptly and professionally.
• Collaborate with marketing and sales teams to align operational capabilities with promotional activities and sales forecasts.
• Identify and implement process improvements and automation opportunities to enhance operational efficiency and reduce costs.
• Stay abreast of industry trends, technologies, and best practices in e-commerce operations and logistics.
• Manage operational budgets and ensure adherence to financial targets.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
• Minimum of 7 years of progressive experience in e-commerce operations management.
• Demonstrated success in managing end-to-end e-commerce operations, including fulfillment, logistics, and inventory.
• Strong understanding of supply chain principles and best practices.
• Experience working with e-commerce platforms and order management systems (OMS).
• Proven ability to manage third-party logistics (3PL) providers and negotiate contracts.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional organizational and time management skills, with the ability to manage multiple priorities in a remote setting.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with remote teams.
• Proficiency in using data analysis tools and reporting on operational performance.
• Experience in developing and implementing process improvements.

Benefits

• Competitive annual salary of R .
• Fully remote work arrangement, offering maximum flexibility.
• Opportunity to lead and shape the operations of a growing e-commerce business.
• Comprehensive health insurance coverage.
• Generous paid time off (PTO) policy.
• Professional development opportunities and access to online training resources.
• A supportive and collaborative remote team culture.
• Contribution to a retirement savings plan.
• Regular virtual team social events.