E-commerce Operations and Logistics Manager

Placements24; Durban; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive salary package

Bonuses and profit-sharing

Health insurance and retirement

Job summary

Placements24 is recruiting an experienced E-commerce Operations and Logistics Manager to lead remote optimization of the online supply chain from Durban. You will oversee inventory, warehousing, order processing, fulfillment, and 3PL relationships to ensure smooth, cost-efficient operations.

The role requires a Bachelor’s degree in SCM or related field and 5+ years in e-commerce logistics, with strong data analytics, vendor management, and remote leadership capabilities.

Qualifications

• Bachelor's degree in SCM or related field.
• 5+ years in e-commerce operations and logistics.
• Proven track record managing complex supply chains.
• Strong knowledge of inventory management systems, WMS, ERP.
• Experience with shipping carriers and international logistics is a plus.
• Excellent analytical and data-driven decision making.
• Strong negotiation and vendor management.
• Excellent remote communication and leadership.

Responsibilities

• Manage and optimize all aspects of the e-commerce supply chain, including inventory planning, warehousing, order processing, and fulfillment.
• Develop and implement efficient shipping and delivery strategies to ensure timely and cost-effective order fulfillment.
• Oversee relationships with 3PLs, carriers, and suppliers, negotiating contracts and monitoring performance.
• Implement and manage inventory control systems to maintain optimal stock levels and minimize stockouts or overstock situations.
• Develop and maintain SOPs for all e-commerce operations.
• Analyze operational data to identify bottlenecks, inefficiencies, and areas for cost reduction.
• Collaborate with customer service teams to resolve order-related issues and improve customer experience.
• Ensure compliance with regulations and industry best practices.
• Lead and mentor a remote team focused on operational efficiency and continuous improvement.

Skills

Analytical thinking

Data-driven decisions

Vendor management

Remote team leadership

Education

Bachelor's degree in Supply Chain Management

Tools

WMS

ERP systems

Job description

About the Role

Our client is seeking a highly motivated and experienced E-commerce Operations and Logistics Manager to spearhead our operational excellence in Durban, KwaZulu-Natal. This is a fully remote position, allowing you to manage critical aspects of our online business from the comfort of your own home, while contributing to the success of a thriving e-commerce company. You will be responsible for overseeing the entire supply chain, from inventory management and order fulfillment to shipping and customer service logistics. The ideal candidate will have a deep understanding of e-commerce operations, a strong analytical mindset, and a passion for optimizing processes to ensure seamless customer experiences and cost-effectiveness. This role requires meticulous attention to detail and the ability to manage complex logistical challenges in a remote setting.

Key Responsibilities

• Manage and optimize all aspects of the e-commerce supply chain, including inventory planning, warehousing, order processing, and fulfillment.
• Develop and implement efficient shipping and delivery strategies to ensure timely and cost-effective order fulfillment.
• Oversee relationships with third-party logistics providers (3PLs), carriers, and suppliers, negotiating contracts and monitoring performance.
• Implement and manage inventory control systems to maintain optimal stock levels and minimize stockouts or overstock situations.
• Develop and maintain standard operating procedures (SOPs) for all e-commerce operations.
• Analyze operational data to identify bottlenecks, inefficiencies, and areas for cost reduction.
• Collaborate with customer service teams to resolve order-related issues and improve the overall customer experience.
• Ensure compliance with all relevant regulations and industry best practices.
• Lead and mentor a remote team focused on operational efficiency and continuous improvement.

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 5 years of experience in e-commerce operations and logistics management.
• Proven track record of successfully managing complex supply chains and fulfillment operations.
• Strong knowledge of inventory management systems, WMS, and ERP systems.
• Experience with shipping carriers, courier services, and international logistics is a plus.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Strong negotiation and vendor management skills.
• Exceptional organizational and time management abilities, especially in a remote work environment.
• Proficiency in project management methodologies.
• Excellent communication and interpersonal skills, with the ability to lead and motivate a remote team.

Benefits

• Fully remote work environment, providing ultimate flexibility.
• Attractive salary package reflecting your expertise and experience.
• Performance-based bonuses and profit-sharing opportunities.
• Comprehensive health insurance and retirement benefits.
• Opportunities for professional development, certifications, and attending industry conferences (virtual or in-person).
• Direct impact on the operational success of a leading e-commerce brand.
• Access to the latest operational management tools and software.
• Supportive and collaborative remote team culture.