E-commerce Operations Manager (Remote)

Placements24; Randburg; Hybrid; ZAR 700,000 - 1,100,000; Full time

Benefits offered by this job

Remote work

Bonus structure

Health benefits

Career development

Job summary

Placements24 is seeking a seasoned E-commerce Operations Manager to lead our online business. This fully remote role focuses on end-to-end platform management, customer journeys, and efficient order fulfillment, with Randburg area as a reference point.

The ideal candidate has 5+ years in e-commerce operations, strong data-driven decision making, and experience coordinating remote teams, 3PL relationships, and digital marketing alignment to drive growth.

Qualifications

• Bachelor's degree in Business, Marketing or a related field.
• Minimum 5 years in e-commerce operations management.
• Proven success in growing online retail businesses.
• Strong knowledge of e-commerce platforms, CRMs and analytics tools.
• Experience with supply chain and logistics for e-commerce.
• Excellent leadership, project management and communication skills.
• Comfortable working in a remote, distributed team.
• Data-driven decision making and SEO knowledge.

Responsibilities

• Oversee daily operations of the e-commerce platform including website maintenance, order processing, and inventory management.
• Develop and implement strategies to improve website usability, conversion rates, and customer satisfaction.
• Manage relationships with 3PL providers for timely and cost-effective order fulfillment.
• Analyze e-commerce data, KPIs, and customer feedback to identify trends and opportunities.
• Collaborate with marketing teams to align e-commerce activities with campaigns.
• Manage online payment processing, fraud detection, and security protocols.
• Ensure compliance with relevant online trading laws and regulations.
• Lead and mentor a remote team of e-commerce specialists.
• Continuously monitor the competitive landscape and emerging e-commerce trends.

Skills

E-commerce operations

Remote team leadership

Data-driven decision making

Google Analytics

CRM systems

Inventory & logistics

SEO basics

Education

Bachelor's degree in Business or Marketing

Tools

Shopify

CRM platforms

GA4

Job description

About the Role

Our client, a forward-thinking retail company, is actively seeking a seasoned E-commerce Operations Manager to lead their online business operations. This is a fully remote position, providing a unique opportunity to manage and scale a critical part of the business from anywhere. You will be responsible for the end-to-end management of the e-commerce platform, ensuring seamless customer journeys, efficient order fulfillment, and optimal website performance. This role demands a strategic thinker with a strong understanding of digital retail, supply chain logistics, and online customer experience. You will collaborate with marketing, IT, and customer service teams to drive growth and ensure operational excellence. The ideal candidate will have a proven track record in e-commerce management, a data-driven approach to decision-making, and the ability to lead and inspire a remote team. This is an exciting chance to make a significant impact on our client's online presence and digital strategy. You will be instrumental in optimizing processes, implementing new technologies, and ensuring our client remains competitive in the fast-paced world of online retail. We are committed to building a robust and user-friendly online shopping experience for our customers, and your expertise will be crucial in achieving this vision. The **Randburg** area might be where many team members are located, but your work will be fully remote.

Key Responsibilities

• Oversee the daily operations of the e-commerce platform, including website maintenance, order processing, and inventory management.
• Develop and implement strategies to improve website usability, conversion rates, and customer satisfaction.
• Manage relationships with third-party logistics (3PL) providers to ensure timely and cost-effective order fulfillment.
• Analyze e-commerce data, KPIs, and customer feedback to identify trends and opportunities for improvement.
• Collaborate with marketing teams to align e-commerce activities with overall marketing campaigns and promotions.
• Manage online payment processing, fraud detection, and security protocols.
• Ensure compliance with all relevant online trading laws and regulations.
• Lead and mentor a remote team of e-commerce specialists.
• Continuously monitor the competitive landscape and identify emerging e-commerce trends.

Requirements

• Bachelor's degree in Business, Marketing, or a related field; relevant certifications are a plus.
• Minimum of 5 years of experience in e-commerce operations management.
• Proven success in managing and growing online retail businesses.
• Strong understanding of e-commerce platforms, CRM systems, and analytics tools (e.g., Google Analytics).
• Experience with supply chain and logistics management for e-commerce.
• Excellent leadership, project management, and communication skills.
• Ability to thrive in a remote work environment and manage distributed teams.
• Data-driven decision-making skills.
• Knowledge of SEO and digital marketing principles is beneficial.

Benefits

• Highly competitive salary and performance-based bonus structure.
• Comprehensive health, dental, and vision benefits.
• Generous paid time off.
• Retirement savings plan.
• Significant opportunities for professional development and career advancement in a growing e-commerce sector.
• Full remote work flexibility.
• Access to advanced e-commerce tools and technologies.