Remote E-commerce Operations Coordinator

Placements24; Upington; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Career development

Job summary

Placements24 is seeking a highly organized Remote E-commerce Operations Coordinator to manage backend processes of an online business from home anywhere in South Africa. You will oversee order processing, inventory checks, and coordination with logistics to ensure timely dispatch.

The role requires proactive problem-solving, excellent communication in a remote setup, and the ability to juggle multiple tasks from order intake to returns.

Qualifications

• Experience in e-commerce operations, order fulfillment, or logistics coordination.
• Strong understanding of inventory management principles and systems.
• Proficiency with e-commerce platforms and related software.
• Excellent organizational skills with the ability to manage multiple priorities.
• Problem-solving abilities and a proactive approach to challenges.
• Effective communication skills for a remote work environment.

Responsibilities

• Oversee and manage the end-to-end e-commerce order fulfillment process.
• Coordinate with warehouse and shipping partners to ensure timely and accurate order dispatch.
• Monitor inventory levels across all online platforms and manage stock replenishment.
• Handle customer service inquiries related to orders, shipping, and returns, providing timely resolutions.
• Process returns and exchanges, ensuring adherence to company policies.
• Collaborate with the marketing team on promotional campaigns and product launches from an operational standpoint.

Skills

E-commerce operations

Order fulfillment

Inventory management

Logistics coordination

Customer service

Remote communication

Tools

Inventory management software

Shipping software

CRM software

Job description

About the Role

Our client is seeking a highly organized and detail-oriented Remote E-commerce Operations Coordinator to manage the backend processes of their online business. This is a fully remote position, allowing you to work from home anywhere in South Africa . You will play a vital role in ensuring the smooth execution of e-commerce operations, from order processing and inventory management to customer support coordination and logistics. This role requires a proactive individual who can efficiently manage multiple tasks and contribute to the overall success of our online retail presence.

Key Responsibilities

• Oversee and manage the end-to-end e-commerce order fulfillment process.
• Coordinate with warehouse and shipping partners to ensure timely and accurate order dispatch.
• Monitor inventory levels across all online platforms and manage stock replenishment.
• Handle customer service inquiries related to orders, shipping, and returns, providing timely resolutions.
• Process returns and exchanges, ensuring adherence to company policies.
• Collaborate with the marketing team on promotional campaigns and product launches from an operational standpoint.

Requirements

• Proven experience in e-commerce operations, order fulfillment, or logistics coordination.
• Strong understanding of inventory management principles and systems.
• Proficiency in e-commerce platforms and related software.
• Excellent organizational skills and the ability to manage multiple priorities.
• Strong problem-solving abilities and a proactive approach to challenges.
• Effective communication skills, suitable for a remote working environment.

Benefits

• Competitive annual salary.
• Fully remote working environment, offering flexibility and work-life balance.
• Opportunities to contribute to the growth of an online retail business.
• Professional development in e-commerce operations and supply chain management.
• A supportive and collaborative remote team culture.